Senior Helpdesk Executive
Amadeus India
Total years of experience :14 years, 5 Months
Handling calls from travels agencies from all parts of India related to reservations created on Amadeus for Air and Hotel.
»Troubleshooting errors with PNRs, Fares, Itinerary Pricing and Tickets.
»Guiding in reservation creation, ticket Issuance and Re-issuance, Fare Quotes, EMD creations and issuance, Ticket cancellation and processing of refunds.
» Guiding in Group booking along with manual fare calculations and issuance of group tickets.
» Providing support for hotel booking (Guaranteed and Non- Guaranteed) for visa purpose and or travel. Also helping with the hotel policies, cancellation and refund.
»Additionally providing support for Queue creation and management (QT), Profile creations (PDN).
»Troubleshooting system errors for any Amadeus related issues and smooth functioning of Amadeus for travel agencies
Sales and customer support for airfare and reservation. Helping passengers find fares online or from GDS and booking it. Additionally provide support related to ticket and travel
Assisting customers with technical issues for PC and peripherals
Windows 7 Migration Team, helping old pc users to transfer data from old pc to new pc and also to install and configure programs compatible with the new Windows 7 OS.
» Tech Sales Team, providing technical assistance to diagnose and fix computer issues, support and maintenance of peripherals. Also pitching for sales to upgrade annual support plans.
» Additionally, providing support to the new members in the team during OJT helping them understand the role and nature of work on calls for better customer experience and coaching them on various parameters to maintain data and quality of calls for better performance
BCA
ISC from
ICSE from