Restaurant Supervisor
Palma Beach Resort
Total des années d'expérience :12 years, 7 Mois
• Made projections for supplies needed for special local
events and sports games by reviewing history of prior
expenses.
• Trained staff for every position in the establishment
including preparing food, operating the cash register and
safe cleaning procedures.
Devised and implemented new strategies to improve team
performance, improve productivity and increase operational
efficiency.
• Handled customer complaint referrals from the customer
service department, resolving serious complaints and
issues to achieve continued customer loyalty
• Overseeing food quality, as well as Guest satisfaction.
• Maintain Food and Beverage Daily Reporting.
• Guest Reservation and Booking.
• Developed Guest Survey forms to maintain restaurant
quality and increase Guest satisfaction
• Guide patrons to their Tables.
• Assign Waiters to Tables.
• Perform Opening and Closing Duties.
• Maintain the outlet neatness and cleanses all the time
- Place Food and Drink Orders
- Train New Waiters
- Manage Waiters
- Perform Opening and Closing Duties
Assist guest with table reservation and seating.
• Record transaction / orders in Point of Sales systems at the
time of order.
• Conducts monthly inventory checks on all operating
equipment and supplies.