Aysha Jabbar

▪ Maintained 98% client retention by engineering personalised loyalty and rewards solutions aligned to each client's business objectives.
▪ Elevated client satisfaction scores by 20% through proactive stakeholder communication and swift resolution of escalations.
▪ Redesigned reporting workflows, cutting report turnaround time by 30% and enabling faster, data-driven decisions for key accounts.
▪ Collaborated across product, operations, and tech teams to improve end-to-end service delivery speed by 25%.
▪ Onboarded and managed 8+ new enterprise accounts since 2024, contributing to consistent portfolio growth.
▪ Introduced quarterly business review (QBR) framework, deepening client engagement and uncovering upsell opportunities.

▪ Led end-to-end operational strategy, streamlining processes that improved productivity and contributed
to higher overall profitability.
▪ Directed a cross-functional team of 10+, implementing structured mentorship and performance
frameworks that reduced staff turnover.
▪ Established scalable client relationship management practices, exceeding satisfaction benchmarks
across the full client portfolio.
▪ Introduced KPI dashboards to monitor team output and SLA compliance, driving accountability and
performance visibility.
▪ Managed vendor relationships and negotiated contracts, achieving cost savings without compromising
service quality.

▪ Supported the Operations Manager in deploying efficiency initiatives that improved seasonal business
performance.
▪ Managed account statistics tracking and produced monthly performance reports and revenue projections
for executive decision-making.
▪ Ensured rewards programme operations were fully aligned with client SLAs, achieving consistently high
satisfaction ratings.

▪ Managed content across multiple client websites and platforms, ensuring accuracy, consistency, and
timely publication.
▪ Supported QA testing of newly launched websites and digital features, identifying and logging bugs prior
to client handover.
▪ Assisted the marketing team with SEM and social media campaigns, analysing performance data and proposing optimisations.

Effectively designed and developed project schedule; provided assistance to senior manager in setting up tasks and
subtasks and ensured satisfactory realization of project contract requirements as scheduled.
▪ Logged information into the database and provided scheduled reports for project coordination and reporting
purposes. Liaised with clients and project staff for work scheduling and task coordination.
▪ Optimized budget forecasts’ accuracy; provided support to the project management team to maintain timely and
effective change management processes, procedures and systems.
▪ Performed breakdown of project activities according to its respective site plans; assisted in the management of
resources and timely completion of work.