Regional IT Manager
Rapid Access
Total des années d'expérience :5 years, 3 Mois
Delivered IT progress report to Managing Director as well as Global Director for IT Infrastructure and Operations, while leading overall aspects of entire day-to-day technical processes and execution of IT strategy across the assigned region.
Defined corporate IT vision and developed advanced IT solutions in line with business requirements for six territories in
Middle East region contained 400 employees. Ensured service readiness through execution of continuous process
improvement initiatives and optimisation of IT systems utilising DevOps methodology in close collaboration with key
stakeholders. Established regional-level IT governance model by connecting local Directors and Board members network
with IT control systems. Attained strategic direction for ensuring seamless IT operations, while increasing C-level Executives’ involvement in monthly business unit performance review meetings. Migrated dashboards on Azure Cloud platform and delivered robust IoT solution with telemetry devices installed on fleet.
• Delivered high-level support in enhancing annual IT budgeting and forecasting process using Power BI reporting tool
and new features resulted in optimisng finance team productivity by 50% and capability to produce real-time reports on machine.
• Saved company’s revenue by £500k, while executing cost-effective procedures within the organisation.
• Augmented service consumer retention rate by 50% and operational efficiency by 40% through the implementation of ITIL processes suite for region not limited to incident and problem management, service desk management,
operational readiness and change management.
• Enhanced incident response time by 25%, while initiating deployment of mobile app for engineers to track repair activities real-time.
• Orchestrated formulation and implementation of IT roadmap, which resulted in achieving successful journey of
simplification by reducing complex integrated platforms ratio from over 40 to less than 20.
• Functioned as subject matter expert in minimising failure rate of new technology releases and improving deployment frequency by creating, implementing agile software delivery practices for an in-house ERP system as well as introducing a bimonthly center of excellence to prioritise bugs and improvement requests.
B.Tech in Computer Science and Engineering