administrative secretary
nkumba university
Total years of experience :4 years, 10 Months
word processing;
letter writing;
dealing with telephone and email enquiries;
creating and maintaining filing systems;
scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
keeping diaries and arranging appointments;
using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
devising and maintaining office systems;
ordering and maintaining stationery and equipment;
organizing and storing paperwork, documents and computer-based information;
photocopying and printing various documents, sometimes on behalf of other colleagues;
Familiar with Electronic Systems
Data Management
• Fully responsible for all aspects of all departments.
• Ensured the premises were in operative condition as per category of the unit to receive & serve the guests.
• Conducted regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues.
• Ensured SOP implementation in all departments and check the same during routine operational checks.
• Monitored the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspected the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Inspected all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitored the co-ordination between all departments for smooth & efficient operations.
• Assessed and reviewed customer satisfaction and service recovery process.
• Provided timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conducted weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitored and maintained operation & overhead cost in order to maintain maximum revenue to the organization.
• Was always on available call 24 hours a day to resolve any urgent problems on emergencies.
Ensured that the vision, and strategic direction of the school are clearly defined
Ensured that the head teacher performs his or her responsibilities for the educational performance of the school
Kept Records
Helped in Making end of term reports
2014- 2017
courses: 2012 UACE. •Caltec Academy Makerere 2011 Senior 5