Training Director+Head of Recruitment
Wall street English
مجموع سنوات الخبرة :15 years, 10 أشهر
(76 stores 3500 employees in China, overseeing 7 functional training managers =35 trainers across
various function: Sales, Chinese & Foreign teachers, Service team, etc. Annual training budget =1 million)
Roll out and administer the full spectrum of training function across the property. Accountable for
ensuring consistent and quality service is maintained via the support of training activities and the
management of departmental trainers.
Support closely the progress of store leadership in the development their coaching skills
Responsible for management of e-learning training programs
Serves as a quality assurance mechanism and ultimate guarantor of employee success
Set up and maintain training systems and structure that fits for the company development according
to the company strategy and human resources plan
Sourcing recruitment channels by developing oversee TESOL school and cooperating with Foreign
Company China Offices to expand recruitment channels and save large costs
Fostering and maintaining relationships with Foreign teachers to understand its business objectives
and fulfill leadership recruiting demand
Participating in creating and refining the recruiting plan.
Overseeing recruitment cost and budget management
Projects Lead:
Develop and deliver Referral Sales training for Chinese teachers. As the result, Referral Sales leads
and shows records were record-breaking in WSE history in China.
Revamp NCO=new employee orientation to a WOW experienced training. (Evaluation result > 80%)
Key Talents Competences matching. Partner with supplier Gallup to identify Store Leaders’ core
competencies, to integrate the core competencies into Recruitment process, Probation
measurements, PDP measurements and matching to Academy Curriculums for training needs.
Discuss and Identify restructured employees with Owners and Department Directors. Negotiate and
terminate restructured employees with support of corporate lawyers.
Lead Recruitment Team to interview Foreign Teachers Focus Group in order to understand their
satisfaction level towards On-boarding process and retention focuses. As the result, successfully
persuaded Owner to: 1. Revamp the On-boarding process, Initial training, free Chinese language
lesson and RMB 3000 increase to match salary above the Industry average
(L&D team of 10; built 3500 employees’ blended learning academy linked with individual competencies and
key talents’ training needs, successfully opened the 1st Atlantis brand in China)
Designing, planning, implementing and monitoring hotel simulation programs (Trial Run) across
Waterpark, Aquarium, 21 Food outlets, 1314 Guest Rooms, Fitness Center and Spa, etc.
Talent Developments, such as preparing and implementing Management Trainee programs,
Mentoring program, cross training programs, internal Fast Track programs, etc
Taking the lead in the setting up of training/talent development system and service culture building for
new opening hotels, such as building up the Academy and Leadership Series, supporting Outlet’s
Trial Run, setting up MOR auditing system, etc
(Direct report to MD China. Total of 3 L&D team; oversee 30 retails stores’ Product Knowledge + Selling
skills training; Annual high jewelry event training; Quarterly Leadership training for store managers;
Annual training budget=1 million)
Identify training needs within the organization through job analysis, surveys, studying performance
management systems and regular consultation with business managers
Responsible for effective and efficient (internal or external) program management and delivery
including Induction programs for new staff, new store opening training, sales, service, products,
clienteling, team management and leadership programs
Provide post-training follow up program/skill building tools to store leader to ensure training
effectiveness, including coaching (onsite or by telephone) for store leadership
Developing High Jewelry training program along with incentive index to promote High Jewelry event
and people development.
Partner with Global Education team for training support and feedback
Partner with Sales team for Mystery Shop Program and Guest Satisfaction Survey (NPS analysis)
with relevant training programs
(Direct report to MD China. Total of 3 L&D team; oversee 30 retails stores’ Product Knowledge + Selling
skills training; Annual high jewelry event training; Quarterly Leadership training for store managers;
Annual training budget=1 million)
Identify training needs within the organization through job analysis, surveys, studying performance
management systems and regular consultation with business managers
Responsible for effective and efficient (internal or external) program management and delivery
including Induction programs for new staff, new store opening training, sales, service, products,
clienteling, team management and leadership programs
Provide post-training follow up program/skill building tools to store leader to ensure training
effectiveness, including coaching (onsite or by telephone) for store leadership
Developing High Jewelry training program along with incentive index to promote High Jewelry event
and people development.
Partner with Global Education team for training support and feedback
Partner with Sales team for Mystery Shop Program and Guest Satisfaction Survey (NPS analysis)
with relevant training programs
(Direct report to East Regional HR Director, team of 5 trainers, Support East China region 10 hotels)
Learning and Development Manager, Andaz Shanghai (Hyatt first new brand hotel in Asia)
Training Manager, Park Hyatt Ningbo Resort and Spa (first Park brand Resort hotel in China)
Roll out and administer the full spectrum of training function of hotels in East China region hotels
Conducting Innovation and Change training program to property GMs and Senior Management.
Lead and coach property level training managers in terms of Leadership training program
Support the hotel’s focus on Service Excellence by training and assisting employees in order to
provide exceptional service to the hotel’s guests
Organize studying programs at local hotel management schools to prepare future talents/Interns
Recruiting, managing and mentoring Management and Corporate Trainees
International Business major