Dhanya Jayesh

Manager-Customer Relations à PINNALCE GROUP

• Inde
• février 2013 à avril 2018

 Handling Customer concerns of both Sales and Service Dept.
 Ensure for achieving marks of given target from all JEEP parameters.
 Promoting Co-Ordination between Dealer & Customers
 Responsible for corporate objectives of customer service and experience
 Map Customer touch points across entire customer lifecycle.
 Collect random feedback for each touch point.
 Compile and analyze customer feedback on monthly basis.
 Ensure Standard Operating Procedure Implementation.
 Co-related internal customer feedback with SSI/CSI Scores.
 Delivery Coordination.
 Ensuring with the departments/functions at the touch points to deliver high standard of customer experience
 In charge of LMS (Lead Management System)
 Given training to employees in related field for the improvement of customer satisfaction
 Monthly review with CRM MIS report and root cause analysis in all concern related topics

Manager-Customer Relations à Pinnacle Group of companies

• Inde - Kerala
• février 2013 à avril 2018

 Handling Customer concerns of both Sales and Service Dept.
 Ensure for achieving marks of given target from all JEEP parameters.
 Promoting Co-Ordination between Dealer & Customers
 Responsible for corporate objectives of customer service and experience
 Map Customer touch points across entire customer lifecycle.
 Collect random feedback for each touch point.
 Compile and analyze customer feedback on monthly basis.
 Ensure Standard Operating Procedure Implementation.
 Co-related internal customer feedback with SSI/CSI Scores.
 Delivery Coordination.
 Ensuring with the departments/functions at the touch points to deliver high standard of customer experience
 In charge of LMS (Lead Management System)
 Given training to employees in related field for the improvement of customer satisfaction
 Monthly review with CRM MIS report and root cause analysis in all concern related topics

Thrissur Associate Unit Support Manager à Birla Sun Life Insurance Co. Ltd

• Inde
• août 2011 à décembre 2012

Key Responsibilities:

Admin à IDEA Mobile Communications LTD

• Inde
• octobre 2004 à décembre 2006

Admin.Executive

• avril 2004 à décembre 2006

Executive

• juin 2002 à avril 2004

Tele-Marketing Executive

• janvier 2001 à juin 2002

Manager Customer Relation à GMA Pinnacle JEEP-COCHIN

• août 2017 à

-(sales & service Dept.)
Key Responsibilities:
•Handling Customer concerns of both Sales and Service Dept.
•Ensure for achieving marks of given target from all JEEP parameters.
•Promoting Co-Ordination between Dealer & Customers
•Responsible for corporate objectives of customer service and experience
•Map Customer touch points across entire customer lifecycle.
•Collect random feedback for each touch point.
•Compile and analyze customer feedback on monthly basis.
•Ensure Standard Operating Procedure Implementation.
•Co-related internal customer feedback with SSI/CSI Scores.
•Delivery Coordination.
•Ensuring with the departments/functions at the touch points to deliver high standard of customer experience
•In charge of LMS (Lead Management System)
•Given training to employees in related field for the improvement of customer satisfaction
•Monthly review with CRM MIS report and root cause analysis in all concern related topics