IT Scope business support
WFP
Total years of experience :10 years, 1 Months
Provide support to SCOPE hardware and software, POS devices, Webcams, and Finger-print readers, as well as applications/programs, utility, and auxiliary software.
Be the point of contact at duty station for SCOPE related problems and inquiries.
Receive incidents and service requests from staff and escalate tickets to various technical groups as necessary.
Perform analysis, diagnosis, and resolution of SCOPE IT problems for end-users, and recommend and implement corrective solutions as needed;
Communicate with clients and follow-up on all open and pending tickets and work with the different teams both within the WFP Somalia and SCOPE;
Provide support to SCOPE hardware and software, POS devices, Webcams, and Finger-print readers, as well as applications/programs, utility, and auxiliary software;
Prepare new SCOPE equipment and software for registration and distribution exercises
Undertake support missions to train WFP and Partners staff on SCOPE end-to-end;
Document software and hardware failures and collaborate closely with the SCOPE Delivery Manager and Scope service desk to ensure quick resolution to all problems;
Maintain SCOPE delivery and training documentation on TWS;
Perform any other required duties as directed by SCOPE Delivery Manager;
Data entry register, record and maintains inventory accountability and control all fixed and non fixed-assets.
Tagging and making GRN for new purchased fixed and non fixed assets with coordination of warehouse staff.
Maintain inventory records deliveries, receiving, issuing, returning and keep up to
date record of all assets.
Monitors the property control system which includes moving, returning, issuing
using standard forms as per the policy and procedures.
Keeps up to date records of all lost, stolen and damaged items and report them on monthly basis to store manager.
Assist to prepare and maintain record of disposal assets for review and final decision Count and verify inventory list of each department on regular basis to make sure that inventory list and physical count result are accurate.
Assist store manager on his daily activities and operation performs general office duties including inventory filling, hard and soft copy Assets Management and control.
Assist and coordinates activities and property movement and management of fixed assets for disposal, surplus, storage or salvage.
Find discrepancies during physical count and conduct inspection, Print and prepare bar-code and tag number for new purchased assets and
damaged bar-code as necessary.
Arrange and organize assets in main store and other site stores with coordination of warehouse supervisor.
Ensure that returning assets have all the necessary documents, return form plus
Loss and damage form with approval
Report any discrepancy and illegal issues to store manager Regularly physical count, spot check and update store assets inventory list of warehouse.
Troubleshoots any assigned problems with purchase orders, deliveries, or pickups that require special attention.
Provides backup assistance to the warehouse as required including receiving Assets, pulling General Stores items, delivering assets to campuses, pulling auctions, and store operation whenever required.