dylan balkaran

General Manager at Planet Fitness

• South Africa
• My current job since August 2017

Financial and Commercial, Operations, Service & Team Maintaining 16KPI’s
Deliver on brand values to understand the operations of your club and promote all products and services to maximise profit & control expenses
Recruit, develop and performance manage a high performing team to deliver high standards in all areas of the business
Drive member retention
Aim to exceed new membership sales and revenue targets through management and support of the sales team
Ensure all products and services are sold at agreed company pricing
Operate club within agreed expenditure budget with focus on payroll costs, operating expenses and stock control
Manage all licences within club and ensure compliance to license agreements
Ensure adherence to cash handling processes. Adhere to health and safety standards to all areas of the club at all times
Provide adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty)
Ensure all areas of the club are well presented and maintain high standard of cleanliness
Manage operational breakdowns and service issues. Resolve and respond to member comments and complaints promptly.
Compile monthly business reviews
Perform weekly creditors’ tracking and monthly fixed asset tracking.
Perform various staff training as and wherever
Ensure all internal and external marketing
Oversee the cleaning and maintenance of the facilities.
Manage all HR work processes
Assist any other facility with Group Exercise programs as required including the promotion and management of attendance.
Coaching & guiding new/junior club managers in there role. Cluster support for 2 other clubs