Sales Manager
Mwananchi Credit
مجموع سنوات الخبرة :5 years, 1 أشهر
•Identify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch.
•Responsible for preparation and submission of daily, weekly and monthly reports to the senior management.
•Promote high level customer service culture in the branch for potential acquisitions.
•Achieve set sales & Collections targets.
•Stimulate branch growth through marketing of Mwananchi Credit Limited products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
•In charge of repeat business in the branch.
•Maintain high quality portfolio by ensuring on timely payments of loans and being zero tolerant to arrears.
•Conduct customer visits and ensure recoveries where necessary
● Assisted Line Manager in recruitment of team members, subject to agreed criteria
● Assisted Line Manager to train and appraise individual team members to ensure targets are met
● Performance and development of team members
● Reporting (content and format as agreed) on a monthly basis to Line Manager
● Assisted Line Manager in developing plans for team sales activities to include sales strategy to
achieve agreed targets, effective search of leads/prospects, penetrate new markets
● Prepared and agree individual action plans and targets for all team members
● Assisted in the development and preparation of the organization’s sales strategy and general
business planning
● Prepared and agree presentations, proposals and price lists to enable the team to deliver accurate
and competitive information whilst maintaining maximum profit margin and assist team members
to prepare and deliver client/customer presentations, proposals and price lists
● Delegated authority and responsibility to team with supervision, accountability and review
● Assisted Line Manager to maintain contact with client/customers for feedback and to obtain
client/customer satisfaction
● Set an example for team members of commitment, sales activities, work ethics and habits and
personal character
● Maintained accurate records of leads/prospect, pricing, sales and activities
● Controlled expenses to meet agreed budgetary controls
● Adhered to all organization policies and procedures
● Interacted and co-operate with the all members of the organization and its suppliers and
clients/customers
● Managed and Maintained Receivable Portfolio Worth 1 Billion Shillings.
● Portfolio Management: Executed the institution’s strategy to reduce the Non-performing
Portfolios
● Arrears Management: Oversighted the management of arrears for all disbursed boda loans, and
ensured timely action. Maintained records to track the progress of recovery efforts for all
Bodaboda loans in arrears
●Debt Collection Performance: Monitored debt collection response cycles and contacts, as well as credit control
performance for Boda loans in early arrears
● Regularly reported on early loan arrears collections and provide business reporting information
● Team Management; Managed a cluster of 5 supervisors who led teams of 20 Collection
officers. Overall managed a team of 105 or even more.
● Performance Management: Ensured that all set targets are pushed to the teams by the
Supervisors. Ensured All the KPIs were championed.
● Involved in hiring, training and training of new entrants. Also trained supervisors on the current
developments.
● Ensured weekly Manager/Supervisor catch up meetings for performance tracking.
● Attended country Manager meetings.
● Project Trend Analysis: Identified and analyzed relevant trends affecting the collectibles of the
portfolio in early arrears.
● Loan payment Monitoring; Monitored repayments of the loans and recommended appropriate
courses of action -Delinquent accounts versus appropriate action
● Conducted field customer visits and made telephone calls to follow up on payments and collect
from the debtors.
● Resource Management: Managed resource scheduling to maximize production output and success
levels for credit collection Supervisors.
● Risk Monitoring: Reported and monitored all risks associated with debt collection.
● Compliance Reporting; Generated compliance reports to support decision-making and
performance appraisals.
● Additional Duties: Perform any other duties within the scope of this position.
Responsibilities;
•Managed the day-to-day cal center operations of primary collection efforts for a portfoio of
direct and indirect Subprime auto loans and personnel.
•Trainingofnewentrantsand fellow teammates to be outstanding performers.
•Encouraged and developed teamwork among others and themselves.
•Provide consistent and ongoing mentoring, coaching and training that focus on improving call center
leadership, morale, and performance and employee retention
•Implemented processes to improve quaity of service.
•Deveop a positive team reationship by being supportive, visible and easily accessible • Chaired cluster as wel
Teammeetings
•Solved range of straightforward problems
•Delegated cluster team leads daily on tasks in cluster team levels.
● Managed a team of 20-25 collection officers each assigned a portfolio of 400-500 accounts and
ensured timely and accurate customer payments.
● In charge of reviewing delinquent account records, organizing collection workload, and assigning
accounts to collection officers.
● Developed and implemented strategies that reduced delinquencies by 10% and improved
customer relations.
● Conducted regular meetings with team members to ensure quality performance.
● Created and maintained reports and databases to track customer payments.
● Developed and maintained relationships with customers to ensure timely payments.
● Resolved any customer complaints or disputes in a timely and professional manner.
● Analyzed Non Performing Loans NPLs and compiled repossession reports for the recovery Team
on time that reduced Financial risks of portfolios.
● Monitored Team inbound and outbound calls to ensure compliance and call quality.
● Provided weekly performance updates to senior management
● Trained and mentored new team members on payment collection processes.
● Responsible for training, mentoring, supervising, and motivating collection staff.
● Tracked and addressed performance issues (i.e. Attendance, production, and system issues).
● Conducted accurate and timely performance reviews.
● Kept accurate records of all collection activities
● Contacted customers with outstanding payments via phone, email, or any other communication
channel provided by the company
● Negotiated payment plans and arrange for payment of outstanding balances
● Monitored payment arrangements and follow up with customers as necessary
● Provided exceptional customer service and handle customer complaints and inquiries on
payments
● Identified and escalate non performing accounts as per the escalation policy
● Adhered to all company policies and procedures related to collections
● Collaborated with Commercial and Operations teams to ensure prompt resolution of payment
related issues.
● Conducted field visits where necessary as per the credit and collections policy
● Met or exceed collection targets and goals