waiter
Sheraton Bahrain Hotel
Total years of experience :7 years, 0 Months
order-taker
•Responsible for answering all telephone calls and prioritizing said calls.
•Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
•Should be able to provide recommendations and suggestions to guests upon request.
•Be knowledgeable of all services, facilities and products offered by the hotel.
•Pay attention to guest orders, and know the menu thoroughly.
•Communicate with the kitchen regarding menu questions, the length of wait, retook orders, and product availability.
•Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests
•Punch the order on the MICROS and make sure to enter the special requirements made by the guest while ordering the food. Communicate to the guest and provide assistance with their queries.
•Set tables, trays according to type of food ordered and the hotels service standards.
•Performs opening and closing procedures established for the department.
•Accurately records, pre-checks and picks-up all food and beverage orders.
•Check in with guests to ensure satisfaction with each food course and/or beverages.
•Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
•Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
•Present physical and accurate check to guest and complete the payment process.
•To be able to immediately monitor guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible.
•To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
•To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
•Check with the guest regarding the satisfaction of the meal.
•Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
•Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
•Assist in carrying out scheduled inventories of products and operating equipment.
( Room service, Link Café, all dinning Zaitoun, Banquet )
•guests and presents them with the menu.
•Informs guests about the special items for the day and menu changes if any.
•Suggest food and beverages to the guest and also try to up sell.
•Take food and beverage orders from the guest on the order taking pads
•Relay food Responsibilities:
•Greets and beverage orders to the kitchen staff
•Prepare drinks and food garnishes
•Obtaining revenues, issuing receipts, accepting payments, returning the change.
•Performing basic cleaning tasks as needed or directed by supervisor.
•Filling in for absent staff as needed
•Punch the order on the MICROS and make sure to enter the special requirements made by the guest while ordering the food. Communicate to the guest and provide assistance with their queries.
(Focaccia Grill, Room Service, The Bar, The Lounge, Banquet)
• Responsibilities:
• Take orders, deliver food to customers, clean up and reset tables
•Carry trays of food or drinks from the kitchen to the dining tables
•Remove dirty dishes and glasses, and clean tables after customers finish meals
•Fill salt, pepper, sugar, cream, condiment, and napkin containers
•Explain how various menu items are prepared, describing ingredients and cooking methods.
•Provide welcoming phone greeting, and following guest ordering procedures
•Convey menu information over the phone to guests and give accurate estimate of delivery time
courses: of