Fatima Nayfeh, Certified Quality Control Engineer

Fatima Nayfeh

Certified Quality Control Engineer

Quality Professionals

Location
Jordan - Amman
Education
Bachelor's degree, Computer Information System
Experience
5 years, 3 Months

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Work Experience

Total years of experience :5 years, 3 Months

Certified Quality Control Engineer at Quality Professionals
  • Jordan - Amman
  • My current job since June 2022

-Design test plans, scenarios, scripts, or procedures.
-Document software defects, using a bug tracking system, and report defects to software developers.
-Identify, analyze, and document problems with program function, output, online screen, or content.
-Develop testing programs that address areas such as software scenarios, regression testing, negative testing, error or bug retests, or usability.
-Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
-Document test procedures to ensure replicability and compliance with standards.
-Plan test schedules or strategies in accordance with project scope or delivery dates.
-Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
-Test system modifications to prepare for implementation.
-Monitor bug resolution efforts and track successes.
-Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
-Provide feedback and recommendations to developers on software usability and functionality.
-Update automated test scripts to ensure currency.

Customer Service Representative at Association of Financial Educators
  • United States - Texas
  • October 2016 to January 2020

(AFE is a nationwide 501(c)(3) non-profit, speaker’s bureau comprised
of financial professionals in dozens of fields).
Working with a big team and communicating only in English with
business and companies and in USA.

• Provided customers with service information.

• Identified, researched, and resolved customer issues using the
computer system.

• Followed-up on customer inquiries not immediately resolved.
Completed call logs and reports.

• Organized customer information and account data for business planning and customer service purposes.

• Managed route schedules to maximize time and fuel efficiency.

Education

Bachelor's degree, Computer Information System
  • at The Hashemite University
  • February 2020

Graduation Project: (Bus Management System): • The system is designed to serve the students category and reduce congestion problems at the bus stop. • The student can book the date and place of the trip and the bus departure time, and can view all of his current and previous reservations and the possibility of canceling the current reservation. • The site was also designed to serve the admin as it is responsible for adding schedule times to all trips, adding or deleting students, and accepting registration requests and others. • All students and admin are allowed to log into the site. • And any other party is allowed to visit the site and view the information about the site.

Specialties & Skills

Bug Tracking
Test Automation
Manual Testing
ASP.NET MVC
Testing
Software Engineering: Object oriented design, programming and UML modeling.
Bug tracking and tracing: JIRA, bugzilla, trello, Logentries, fabric.
Programming languages: VB, C++, Basics of Web Development (HTML+JS+PHP+SQL)
Testing tools: Postman (API testing), Fiddler (API and Performance Testing).

Languages

English
Native Speaker
Arabic
Native Speaker

Training and Certifications

ISTQB FOUNDATION LEVEL CERTIFICATION (Certificate)
Date Attended:
February 2022

Hobbies

  • Guitarist