Gemma Tagub

• Overseeing day-to-day store operations, ensuring efficiency and organization.
• Monitoring inventory levels, ordering stock, and minimizing waste.
• Ensuring shelves are stocked, displays are appealing, and pricing is accurate.
• Managing cash handling, POS systems, and financial transactions.
• Supervising and motivating employees, ensuring productivity.
• Scheduling shifts and managing workforce allocation.
• Training new staff on customer service, store policies, and safety procedures.
• Ensuring excellent customer service and resolving complaints.
• Implementing promotions and offers to drive sales.
• Analysing sales data and suggesting improvements.
• Controlling costs and reducing operational wastage.
• Helping meets sales targets and profit margins.

• Oversee the day-to-day operations of the dark store team, including managing workers,
providing guidance, and ensuring smooth order fulfilment.
• Monitoring stock levels, ensuring orders are properly picked and packed, and helping
maintain an organized inventory system.
• Making sure that the orders are processed correctly, with accurate items and packaging, to
meet customer expectations.
• Addressing any issues that arise in operations, from staffing shortages to shipment delays, and
troubleshooting problems in real-time.
• Acting as a liaison between upper management and the workers, reporting on performance
and sharing updates on operations.
• Helping trains new employees and ensuring that the team is following company policies and
procedures.

• Receive and process customer remittance payments.
• Verify the accuracy of transaction details, such as amounts, sender, and recipient information.
• Accurately input transaction data into the system, ensuring proper documentation for all
remittances.
• Maintain records of all transactions for auditing, reconciliation, and reporting purposes.
• Assist customers with inquiries about remittance services, providing information about rates,
processing times, and transfer methods.
• Ensure customer satisfaction by resolving issues related to payments, delays, or transaction
errors.
• Reconcile daily transactions to ensure that the total amount processed matches the records and
balances.
• Identify and resolve discrepancies in payments or documentation.
• Ensure compliance with legal and regulatory requirements for remittance services, including
anti-money laundering (AML) and know-your-customer (KYC) protocols.
• Safeguard sensitive financial information, maintaining confidentiality and privacy for all
transactions.
• Handle any requests for refunds or cancellations of remittances, following company policies
and procedures.

• Overseeing day-to-day store operations, ensuring efficiency and organization.
• Monitoring inventory levels, ordering stock, and minimizing waste.
• Ensuring shelves are stocked, displays are appealing, and pricing is accurate.
• Managing cash handling, POS systems, and financial transactions.
• Supervising and motivating employees, ensuring productivity.
• Scheduling shifts and managing workforce allocation.
• Training new staff on customer service, store policies, and safety procedures.
• Ensuring excellent customer service and resolving complaints.
• Implementing promotions and offers to drive sales.
• Analyzing sales data and suggesting improvements.
• Maintaining hygiene standards, especially for fresh food
• Controlling costs and reducing operational wastage.
• Helping meets sales targets and profit margins.

Handling cash, debit and credit card, voucher or automatic debit
•Greet and assist customer
•Issue receipt, refunds and credit or change due to customer.
•Count cash money at the beginning of shift to ensure that amounts are correct.

• Assist in supervising and leading a team of employees.
• Ensure that staff perform their duties efficiently, meet targets, and adhere to company policies.
• Offer guidance and support to team members when needed.
• Train new employees and help existing team members develop their skills.
• Provide feedback and coaching to improve performance.
• Assist in the day-to-day operations of the department, ensuring smooth workflow.
• Help with scheduling shifts, managing attendance, and addressing staffing needs.
• Ensure that processes and tasks are completed on time and to standard.
• Handle operational issues or conflicts that arise within the team.
• Make decisions in the absence of the supervisor or manager, maintaining productivity and
efficiency.
• Address customer concerns or issues when needed.
• Communicate team performance and operational issues to supervisors or upper management.
• Maintain records and documentation of team activities.
• Ensure that team members are updated on company policies, changes, or goals.
• Monitor adherence to company standards and ensure quality control.
• Ensure compliance with safety protocols and other regulations in the workplace.