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تم إلغاء حظر المستخدم بنجاح
George  Muguko , Customer Service Representative

George Muguko

Customer Service Representative·Milaha

قطر

دبلوم, Computer electronics

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 2 أشهر

Customer Service Representative

يناير 2021 - حتى الآن

Milaha

الدوحة، قطر

يناير 2021 - حتى الآن

MyProven ability to optimize operational cost and team success, through delivering of excellent customer service and satisfaction
• Preparing the quotations, processing the estimates and handling the orders as per the customers specifications
• Assured proper authorization for all shipments; oversaw tracking and monitored cross-border transportation activities. Optimized flow of supplies by efficiently utilizing operating systems.
• Synchronize with Warehouse, Customers and Forwarders for the Export and Import schedules.
• Coordinating all aspects of logistics, including material acquisition, schedules, forecasts, and overall operations while demonstrating superior organization, time management, and leadership skills.
• Process orders and oversees cycle of order of fulfilment
• successfully developing and deploying strategic processes; overseeing logistical coordination, project management, and report generation; and leading staff training initiatives to maximize productivity, efficiency, and overall performance.
• Coordinate with suppliers and forwarders regarding

مجال الشركة:
خدمات النقل البحري
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service Representative

سبتمبر 2014 - مايو 2020

CEVA Logistics

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2014 - مايو 2020

• Proven ability to optimize operational cost and team success, through delivering of excellent customer service and satisfaction
• Preparing the quotations, processing the estimates and handling the orders as per the customers specifications
• Assured proper authorization for all shipments; oversaw tracking and monitored cross-border transportation activities. Optimized flow of supplies by efficiently utilizing operating systems.
• Synchronize with Warehouse, Customers and Forwarders for the Export and Import schedules.
• Coordinating all aspects of logistics, including material acquisition, schedules, forecasts, and overall operations while demonstrating superior organization, time management, and leadership skills.
• Process orders and oversees cycle of order of fulfilment
• successfully developing and deploying strategic processes; overseeing logistical coordination, project management, and report generation; and leading staff training initiatives to maximize productivity, efficiency, and overall performance.
• Coordinate with suppliers and forwarders regarding shipping requirements and releasing of shipments for both by (AIR LAND & SEA.)
• Successfully spearheading projects throughout all phases of life cycle from planning through execution while containing costs, achieving optimal client satisfaction, and maximizing bottom-line profits.
• Achieved 80% average delivery rate on all consignments with no loss of materials or assets through efficient planning and execution.
• Prepared documentation and coordinated transport of resources and materials. Marked and labeled freight; documented, verified, and inventoried cargo; and prepared and submitted report documentation. Maintained accurate records and managed office correspondence
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Plan and track the shipment of final products according to customer requirements
• Making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

Nairobi aviation institute

مايو 2003

مايو 2003

دبلوم، Computer electronics

كينيا

المعدل التراكمي (نقاط): 4 من 5

المعدل التراكمي (نقاط): 4 من 5

Computers and electronic devices

Skills

Logistics Planning
Expert
Logistics Planning
Expert
Customer Service
Expert
Customer Service
Expert
Collections
Expert
Collections
Expert
Rate Negotiation
Expert
Rate Negotiation
Expert
Communication Skills
Expert
Communication Skills
Expert
customer relations,
Expert
customer relations,
Expert
Negotiations
Expert
Negotiations
Expert
Team player
Expert
Team player
Expert
Communication
Expert
Communication
Expert
Excellent customer service skills
Expert
Excellent customer service skills
Expert
• Excellent communication
Expert
• Excellent communication
Expert

اللغات

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
CRM
Ceva logistics
Aug 2018

الهوايات والاهتمامات

Playing soccer, singing, travelling, dancing and going for walk