Ghaith Hafsaoui

- Welcome customers as they arrive at the supermarket
- Provide customers with information on daily deals and discounts
- Assist customers in finding their choice of items or escort them to the right shelves
- Stock shelves following the supermarket’s policies and make sure that any out of stock product is informed to the supervisor / department manager
- Answer customers’ queries regarding products.
- Guide customers throughout the shopping process
- Demonstrate supermarket items to sell them
- Ensure that any damaged or expired products are reported and removed from shelves
- Perform cashier duties by handling cash, credit and check payments
- Attach pricing labels to items before placing them on shelves
- Ensure that the produce section is replenished with fresh items continuously
- Manage customers’ refunds and returns
- Keep a vigilant eye on shoplifters.
- Report any suspicious activity within the premise of supermarket
- Receive delivery of supermarket merchandise and make sure that all items are stored and stacked properly
- Keep a complete track of number and type of sales performed each day
- Ensure that any price changes put on items immediately
- Provide sales training to new hires and assist them during the induction phase

- Greet customers when entering or leaving the coffee-shop
- Handle cash and check transactions with customers
- Ensure pricing is correct
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there
is adequate change
- Make sales referrals, cross-sell coffee-shop products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Maintain clean and tidy counter areas
- Keep records of transactions
- Answer customers' questions and queries
- Pleasantly deal with customers to ensure high level of satisfaction and customers loyalty
- Maintain quality control for all food and beverage served
- Seek ways to cut waste and decrease operational costs
- Train new employees and provide ongoing training for all staff

- Help users with questions or problems in using the Internet or computers at the cybercafé.
- Help customers with the use of computers and applications.
- Respond to customers who encounter error messages from accessing sites, emailing or downloading content.
- Assist customers with downloads, printing, and encoding.
- Monitor use of computers to ensure compliance with café policies and applicable laws and regulations.
- Troubleshoot hardware, terminals, software and connectivity issues.
- Track customers’ time at computer terminals.
- Fill orders for food or beverages.
- Oversee the delivery of services and ensure collection of user fees.
- Assist in preparing the beverages and snacks in busy periods.

- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot,
dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly