Field Support Engineer
Diyar United Company
Total des années d'expérience :6 years, 11 Mois
• Manage the incidents and technical issues as per the ITIL frameworks.
• Resolved business issues and complaints in accordance with appropriate professional standards.
• Answered incoming calls and logged all user’s questions and issues accurately and efficiently into the ticketing system.
• Providing the good services to End-user within priority basis.
• Respond to inquiries from clients and help them resolve any hardware or software and network problems.
• Responsible for networking, installation and maintenance services.
• LAN/WAN, IP Phone troubleshooting and support.
• Improved process quality in coordination with team members.
• Coordinated with customers to develop ITIL process strategies for design.
• Assisted team members to improve quality of process.
Technical Support, including identifying and resolving Daily basis technical issues
ACADEMIC QUALIFICATIONS: