Logistics Coordinator/Buying Coordinator
galeries lafayette
مجموع سنوات الخبرة :6 years, 3 أشهر
Main point of contact for purchase order status, cancellations, pending units, credit notes, and payment status. Producing range plans for catered brands based on order confirmation and purchase orders by the buying team. Relaying discrepancies between received items and ordered items to suppliers. Reduced shipping expenses by selecting the most suitable forwarder for the type of package and coordinating with supplier to consolidate/reduce boxes and invoices, and minimize number of drops per order. Engaging the buying team and suppliers on queries, follow ups, and internal strategies on a daily basis. Planning, booking, and monitoring orders to meet deadlines based on agreed contract. Collaborated with internal accounts team to process/expedite payments process. Coordinated with forwarders/suppliers on customs and duties requirements. Checking & verifying supplier's commercial invoices/packing lists to determine if expected costs is within approved margin & if further documentation/certification is needed.
Key Accomplishments:
• Reduced overhead costs from 17% to 13% by implementing logistics strategies
• Assigned to handle all brands with missing barcodes by following up with suppliers
• Developed shipping rate calculator to choose most suitable forwarder to reduce shipping costs
• Catered to around 290 purchase orders per season
Supported Australian government and debt administrators in managing insolvency and bankruptcy laws.
Communicated with trustees and debt administrators for documentation and account information in debt recovery and insolvency cases. Delivered investigatory assistance to Australian government, private investigators, and paralegals through structured and complete file indexes and case files. Examined authenticity and completeness of legal documents for bankruptcy proceedings by administering KYC verification, database registry, and outbound contact. Received and resolved complaints and discovery requests of debt administrators, private investigators, and paralegals in timely manner. Led client accounts filed for bankruptcy/debt agreement by adjusting payment arrangements, placing restraints/blocks codes, and charging off accounts.
Key Achievements:
Delivered training to teammates on using bank system tools for searching customer statements.
Developed an excel tool for computing actual account balance on given date.
Calculated and determined the expected loss of particular account and value of financed vehicles by delivering exceptional services.
Supervised and maintained the storage of valuable data such as signed copies of contract for record purpose as well as provided pay-out figures to finalise customer's loan. Analysed customer profile and implement best approach for payment arrangements to achieve high-level customer satisfaction. Reviewed and processed insurance claim documents from different insurance companies. Adjusted the frequency and timing of direct debit repayments for seamless working.
Key Achievements:
Reviewed current process maps and revised accordingly to adopted changes as per requirement.
Established weekly work plan of team members by forecasting of volumes, providing excess capacity, monitoring attendance, and maintaining productivity.
Produced demand letter notices for New Zealand customers before taking legal actions against clients. Devised new business strategies by cooperating with offshore teams that improved the banks revenue. Provided processing help to cross-functional teams in New Zealand collections business units Drafted off accounts, arranged payments and changed credit card ratings by updating customer profile.
Key Achievements:
Supported as official macro tester for the business improvement team on their projects.
Created SMS notifications to delinquent customers as per requirement and account statements requests from customers and internal teams.
Updated customer's profile by exchanging residential/postal address and phone numbers, adding/removing restraints on accounts, processing manual payments, cancelling direct debits, and charging off accounts to meet job protocols.
Key Achievements:
Utilised pre-record macros which improved 80% processing time by automating few processes.
Online Micromasters degree course (Ongoing)