Admin Coordinator / Customer Service
Kuwait Digital Technology
مجموع سنوات الخبرة :4 years, 0 أشهر
•Develop a complete understanding of the requirements
for every operations
•Manage large amounts of incoming phone calls.
•Offer solutions to resolve problems in a timely manner.
•Assisting with the management of daily operational
activities..
•Assisting with project management by creating
assignments, tracking progress, and resolving issues.
•Keep records of customer interactions, process customer
accounts and file documents
•Build sustainable relationships and trust with customer
accounts through open and interactive communication.
•Responded to inquiries and room requests made online,
by phone and via email.
•Welcomed patrons to front desk and engaged in friendly
conversations while conducting check-in process.
•Answered multi-line phone system and managed calls by
routing to proper extensions or taking messages.
•Drafted professional business documents, spreadsheets
and correspondence.
•Received incoming calls and coordinated with staff to
fulfill customer requests.
•Collaborated with staff to meet incoming guest needs,
smooth check-in processes and maximize satisfaction.
•Cultivated professional relationships with guests,
improving customer retention through coordinated
service.
•Input customer data into reservation systems and
updated to reflect room changes.
•Assisted guests at check-in, providing information on
various services within hotel.
•Answered guest inquiries, recommending shopping,
dining or entertainment.
•Arranges taxis or restaurant reservations for customers.
POSITION: Social Media Administrator
Job Profile:
Manages company social media channels, including Facebook, LinkedIn, Twitter, Instagram and other relevant platforms.
Engages in social media presence creation on new and emerging social media platforms.
Creates dynamic written, graphic, and video content.
Creates content that promotes audience interaction, increases audience
presence on company sites, and encourages audience participation.
Works as part of a team to develop large social media campaigns.
Analyses and reports audience information and demographics, and
success of existing social media projects.
Proposes new ideas and concepts for social media content.
Works with Sales & Marketing team members to coordinate ad
campaigns with social media strategy. Manages social media communications.
Page1|5
POSITION: HR / Admin Assistant Job Profile
Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Process payroll and resolve any payroll errors.
Complete termination paperwork and exit interviews.
Maintain digital and electronic records of employees.
Submits employee data reports by assembling, preparing, and
analyzing data.
Maintains employee information by entering and updating
employment and status-change data.
Maintains quality service by following organization standards.
Being the first port of call for employees that have an HR query.
Providing administrative and organizational support for senior HR
professionals.
Final year Bcom student.