Hamdan Khalid

•Execute targeted campaigns (email, phone, social media) to generate qualified leads and secure initial meetings.
•Gather competitive information and document market feedback to assist in refining sales strategies.
•Assist in the preparation of sales materials, presentation and basic contract documentation.
•Work closely with supply chain and supporting teams to ensure service.
•Ensure all prospect and client data, communications, and pipeline status updates are accurately logged and maintained in the CRM system.
•Prepare reports on lead generation, forecast, and planning activities.

•Serve as the primary point of contact for incoming inquiries via phone and email regarding product functionality, pricing, and availability.
•Prepare and submit accurate sales quotations and bespoke proposals based on client specifications.
•Ensure prompt processing of orders by liaising between internal teams (Procurement, Logistics) and the client to meet delivery deadlines.
•Manage the preparation of product samples for clients and coordinate demonstrations or presentations.
•Maintain and update client databases and CRM systems with accurate information.
•Develop a deep understanding of our guest room supplies (linens, hotel amenities, slipper etc) to offer solutions to clients.
•Research hospitality industry trends and competitor strategies to identify new business opportunities.

• Contact potential or existing customers to educate them on services and products offered by the Etisalat.
• Ask questions to understand customer requirements and close sales.
• Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions.
• Remained current on all consumer trends relevant to services and products.
• Enter and update customer information in CRM.
• Go the extra mile to meet sales target and facilitate future sales.
• Maintained database by entering, verifying, and backing up data.

• Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions.
• Handling all the Official Emails & Telephone calls.
• Managing the Reception area & cordially greeting the guests.
• Assist the Accounts department.
• Talking to clients on behalf of the company explaining the products & other details over the phone.
• Work as a liaison between customers & co. and making sure all orders are handled appropriately
• Assist sales department for the project by arranging manpower & materials according to the project requirement by discussing with the management & submitting to the client.

• Dealt with various clients on a regular basis.
• Provided customer support.
• Monitored and Analysed customer data to identify key areas of focus and customer concern.
• Maintained strong customer relationship.
• Involved in business development, introducing products to new clients.