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Hanadiy Alshreedy, Marketing Specialist & Copywriter

Hanadiy Alshreedy

Marketing Specialist & Copywriter·IRecycle

Saudi Arabia

Diploma, marketing

Work experience

Total years of experience: 10 years, 8 months

Marketing Specialist & Copywriter

April 2024 - Present

IRecycle

Riyadh, Saudi Arabia

April 2024 - Present

• Developed tailored marketing content for websites and social media platforms.
• Collaborated with marketing teams to create campaign plans targeting specific audience segments.
• Analyzed content performance and suggested improvements to increase engagement and conversions.
Company industry:
Safety & Environment
Job role:
Marketing and PR

Content Writer & Creator

January 2024 - March 2024

ceen marketing

Riyadh, Saudi Arabia

January 2024 - March 2024

Content Development, Research and Analysis, Collaboration among departments, Content Planning, Multimedia Content Creation, Editing and Proofreading and Client Communication
Company industry:
Marketing
Job role:
Design, Creative, and Arts

Copywriter & Content Creator

January 2024 - March 2024

Ceen Marketing Agency

Riyadh, Saudi Arabia

January 2024 - March 2024

• Created multimedia content including articles and visual materials.
• Conducted research on market trends and audience interests to ensure content relevance.
• Edited written materials to achieve quality and clarity.
• Managed content publishing and updates across various platforms.
• Monitored content performance and analyzed key interaction metrics.
Company industry:
Marketing
Job role:
Marketing and PR

Quality Coordinator

May 2023 - October 2023

Emirates NBD

Riyadh, Saudi Arabia

May 2023 - October 2023

• Monitored customer service quality standards and ensured compliance.
• Analyzed customer feedback and presented regular reports to management.
• Proposed improvements to operational procedures to enhance customer satisfaction.
• Organized training sessions for teams on quality standards and best practices.
• Collaborated with other departments to improve the overall customer experience.
Company industry:
Banking
Job role:
Quality Control

Digital Customer Service Associate

December 2020 - October 2023

Emirates Nbd Bank

Riyadh, Saudi Arabia

December 2020 - October 2023

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Digital Customer Service Associate

November 2020 - May 2023

Emirates NBD

Riyadh, Saudi Arabia

November 2020 - May 2023

• Provided digital customer support across various communication platforms using CRM systems.
• Resolved customer inquiries and complaints effectively and in a timely manner.
• Followed up on complex cases and coordinated resolutions with relevant departments.
• Trained new colleagues on digital support tools and work procedures.
• Contributed to updating knowledge bases and response templates to improve efficiency.
Company industry:
Banking
Job role:
Customer Service and Call Center

customer service representative

September 2019 - March 2020

confidential

Riyadh, Saudi Arabia

September 2019 - March 2020

customer service representative on site
Company industry:
Entertainment
Job role:
Customer Service and Call Center

Customer Service Representative

September 2019 - March 2020

VOX Cinemas

Riyadh, Saudi Arabia

September 2019 - March 2020

• Received customer inquiries and complaints in person and over the phone.
• Provided prompt and appropriate solutions to ensure customer satisfaction.
• Handled bookings, tickets, and refund cases.
• Reported recurring issues to operations management for preventive action.
• Contributed to improving the customer service environment within the branch.
Company industry:
Entertainment
Job role:
Customer Service and Call Center

volunteer writer

January 2016 - September 2019

arbwarez

Riyadh, Saudi Arabia

January 2016 - September 2019

writing articles.
Company industry:
Journalism
Job role:
Writing and Journalism

Content Creator & Social Media Manager

January 2016 - January 2019

Arbwarez and Saudi Box Office

Riyadh, Saudi Arabia

January 2016 - January 2019

• Created and managed content published on social media accounts.
• Developed publishing schedules and ensured adherence to timelines.
• Analyzed audience engagement and suggested strategies to increase followership and participation.
• Prepared monthly reports on account performance and growth indicators.
• Coordinated with graphic designers and photographers to produce engaging visual content.
Company industry:
Entertainment
Job role:
Writing and Journalism

arabic language teacher

June 2017 - June 2018

areeb international school

Riyadh, Saudi Arabia

June 2017 - June 2018

teach preschool students
Company industry:
Preschool, Nursery, & Daycare
Job role:
Teaching and Academics

social media content manager

January 2015 - December 2016

saudi box office

Riyadh, Saudi Arabia

January 2015 - December 2016

managed website and Twitter content.
Company industry:
Journalism
Job role:
Writing and Journalism

Arabic Language Teacher

January 2015 - January 2016

Areeb International Preschool

Riyadh, Saudi Arabia

January 2015 - January 2016

• Designed and implemented lesson plans for teaching Arabic to children.
• Utilized interactive teaching aids to improve student comprehension.
• Assessed student progress and prepared periodic reports for parents.
• Participated in school activities and educational events.
• Contributed to the development of educational materials and teaching methods.
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Education

Heemam (online diploma approved byKing Saud University)

December 2021

December 2021

Diploma, marketing

Saudi Arabia

GPA (percentage): 99%

GPA (percentage): 99%

e marketing and sales

King Saud University)

June 2014

June 2014

Bachelor's degree, pre primary education

Saudi Arabia

GPA (point): 3.5 out of 5

GPA (point): 3.5 out of 5

emarketing and sales

Skills

Critical Thinking
Expert
Critical Thinking
Expert
Office Work
Expert
Office Work
Expert
Writing
Expert
Writing
Expert
calm under pressure
Expert
calm under pressure
Expert
creativity
Intermediate
creativity
Intermediate
teamwork
Expert
teamwork
Expert
team work
Expert
team work
Expert
communication skills
Expert
communication skills
Expert
persistent to learn
Expert
persistent to learn
Expert
Marketing
Intermediate
Marketing
Intermediate
Materials
Intermediate
Materials
Intermediate
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Marketing Communications
Beginner
Marketing Communications
Beginner
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COPYWRITING
Intermediate
COPYWRITING
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Cambridge International Examinations Certificate
Spanish Language Course
Secretarial & Office Management Course
Cambridge certificate
Jun 2016
Training
دبلوم التسويق الالكتروني والمبيعات
جمعية ريادة الأعمال بجامعة الملك سعود
Dec 2021

Hobbies and interests

reading
writing