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hania hesham, hospitality

hania hesham

hospitality ·Sutherland Global Services - Egypt

Egypt

High school or equivalent, Business Administration and Commerce

Work experience

Total years of experience: 4 years, 5 months

hospitality

May 2023 - Present

Sutherland Global Services - Egypt

Alexandria, Egypt

May 2023 - Present

moved from telecommunication to the hospitality industry working at Hilton department for reservations and CC for US account.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Care Employee

December 2021 - January 2022

Sutherland Global Services - Egypt

Alexandria, Egypt

December 2021 - January 2022

after graduation, 2022 Istarted working in the field of customer service in Sutherland Company. i started in with AT&T

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Operation Supervisor

April 2020 - May 2021

egyption company for transport

Alexandria, Egypt

April 2020 - May 2021

I started working next to the college in 2020. I was working in transporting and shipping land and sea in the Egyptian company for transportation, shipping a n dcustoms clearance

Company industry:
Shipping
Job role:
Management

Education

Alexandria University

September 2022

September 2022

High school or equivalent, Business Administration and Commerce

Egypt

GPA (rating): Good

GPA (rating): Good

I am a student at faculty of commerce English department at Alexandria University in my second year

Skills

Real Estate
Expert
Real Estate
Expert
Operation
Expert
Operation
Expert
Banking
Expert
Banking
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
marketing management
Intermediate
marketing management
Intermediate
market research
Intermediate
market research
Intermediate
teamwork
Expert
teamwork
Expert
Effective Time Management
Expert
Effective Time Management
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Service
Expert
Customer Service
Expert
Fast Learner
Expert
Fast Learner
Expert

Languages

English
Expert
Arabic
Native Speaker

Hobbies

  • play music
    I’m not a professional player but i can learn more