Hanin Atarjy

Analyze data, identify trends and patterns, and provide insights that can help drive business decisions, Data
modeling, SQL and DAX in Power BI
● Served as the primary contact for application support, efficiently managing user requests and troubleshooting
daily issues
● Provided functional training on Microsoft Dynamics 365 Finance & Operations (D365 F&O)
● Trained users on Sales Quotation, Sales Order Confirmation, Warehouse Release, Picking List Generation,
Sales Invoicing, and Sales Returns, Purchase Requisition, Purchase Order, and Inventory Management
● Managed Item Master, Customer Master, and Vendor Master Data in line with business requirements
● Served as the primary contact for application support, efficiently managing user requests and troubleshooting
daily issues

● Managed support tickets by opening and forwarding them to appropriate employees for resolution.
● Handled email communications by forwarding user-reported issues to relevant employees for resolution
● Maintained customer address records using Excel to ensure accurate contact information
● Renewed expiring applications and printed invoices from Microsoft Dynamics 365

● Utilized Python for various development tasks
● Managed firewall configuration, access, and connectivity across branches using Panorama; installed and set
up hardware firewalls
● Upgraded and maintained Microsoft Windows 10 and 11; set up and configured printers, scanners, and PC
accessories
● Defined and managed administrator accounts; handled setup and configuration for networks, routers,
switches, and wireless systems