BUSINESS IT SPECIALIST
Nutreco
Total years of experience :12 years, 2 Months
• Lead local It related project according to company standards and processes
• Work with management in business acquisitions, mergers and partnerships.
• Initiate new innovations and project proposals based on local requirements
• Interaction with all levels of the business community as well as all levels of the IT organization.
• Provide application support and execute application maintenance for the local business applications, including but not limited to training, training materials, documentation of operating procedures and user manuals.
• Obtain and analyze business data for critical decision-making purposes
• Creates 8Q Roadmap, Responsible for IT budget and local IT program.
• Accountable for Local IT Infrastructure tasks (f.e. local asset management, phones, local contact for printer, switch, router maintenance/replacement on site, aid in remote user issues, document problem resolutions, assist in software deployment, coordinate purchasing/receiving of new computer hardware and software as well as creating the Capex requests).
• Assist in any required network diagnostic and upgrade for the site.
• Provide and deliver local and central support and training on the industrial IT applications and infrastructure
• Plan and implement IT infrastructure
, microsoft
Client Management:
•Answer Employees questions and requests through the ticketing system by mail, in person or via phone for all company-supported applications.
•Escalating bugs, major and global problems to the highest specialized supporting teams.
•Troubleshoot and resolve all of the Hardware and Software issues that's fall in under my scope and permissions.
•Contacts and Supervise Maintenance agencies for Hardware support & maintenance.
•Communication between staff and the IT departments to resolve a global IT issues.
•Document resolutions on ticketing software for future reference.
•Provide recommendations on company application purchases and spare part change.
•Perform maintenance programs following company's Maintenance plans and vendor standards.
•Provide on-the-job training to new departmental staff members.
•Provide orientation & consultants to company's staff.
•Provide and user - support, resolving technical issues and provides technical assistance for all Operating systems.
Server Management:
•Managing, operating, configuring and supporting Windows Server 2012, 2008R2, 2008.
•Troubleshooting and resolving unexpected errors appeared.
•Resolving technical issues and provides technical assistance for all Windows server Operating systems.
•Provide remote support through phone or end-user via phone.
•Escalating bugs, major and global problems to the highest specialized supporting teams.
•Implements, installs, configures, operate, monitors, troubleshoots, and evaluates existing and new windows server operating systems.
Hardware Maintenance:
•Installing, operating, upgrading and decommissioning all of running servers and network devices.
•Checking, troubleshooting and diagnosing all of servers and laptops.
•Communicating with the vendors for getting all of needed spare parts and repairing the hard issues. Engage with the Global Networks Operations Team to resolve all of the corp network issues and delivering them the new projects.
courses: BECHOLER, cairo universaty