Hussam Alhourani

-Meticulously verified order validity, compliance, and approvals before entry into the system, safeguarding the integrity of each transaction. Proficiently diagnosed and resolved sales order issues, actively contributing to the identification and execution of process enhancements, while maintaining strict compliance with company and industry policies.·
- Expertly managed interdepartmental communication, efficiently processing customer orders and product shipments, and continually optimizing operational procedures ·
-Spearheaded the supervision of customer shipments, promptly addressing inquiries regarding order status, and adeptly resolving customer issues to maintain high satisfaction levels.
-vigilantly monitored and assessed order(related challenges, adeptly overcoming obstacles to ensure the smooth execution of orders.
-Strategically scheduled outbound shipments, meticulously determining shipping methods and associated costs, while preparing essential shipping
documentation for timely dispatch.·
-Collaborated with third ( party logistics)3PL partners and forwarders to facilitate the clearance and delivery of inbound shipments, ensuring seamless supply chain operations.
-Assiduously maintained inventory levels, liaising with relevant departments to implement effective stock reduction strategies, and conducting regular stock counts, promptly reporting any discrepancies to management.

-diligently managed email correspondence, ensuring prompt and effective follows ups to maintain streamlined communication.
-Oversaw the end-to-end import shipment process, including tracking, obtaining quotations, and occasionally coordinating booking arrangements, ensuring efficient and cost effective operations.
Effectively liaised with clearance agents to facilitate the smooth and compliant processing of imports, ensuring adherence to all relevant regulations.
-Coordinated with the warehouse team to ensure the proper handling and storage of incoming import shipments, optimizing logistics efficiency.
-Procured supplier invoices with precision, maintaining meticulous records of financial transactions and supplier interactions.
-Proactively sourced quotations and negotiated favorable pricing for export shipments, proficiently handling booking arrangements to meet company
objectives.
-Engaged in customer centric activities, actively addressing and fulfilling customer needs to ensure high levels of satisfaction and loyalty.
-Implemented a robust order tracking system, allowing for real
time monitoring and ensuring the timely delivery of products and services.

-Serve as the primary point of contact for customers, providing exceptional service and personalized financial guidance.
-Manage customer accounts, process transactions, and offer tailored banking solutions.
-Resolve customer inquiries and issues with professionalism and efficiency.
-Stay updated on banking products, regulations, and procedures

-Proactively manage email communication, ensuring timely responses and effective coordination with stakeholders.
-Expertly create and maintain essential ship related documents, collaborating closely with customs authorities to ensure compliance.
-Serve as a vital liaison by promptly notifying container terminals of vessel berthing and departure schedules to optimize operational efficiency.
-Provide exemplary customer service by keeping customers informed about their shipments and meticulously creating delivery orders to facilitate the timely and accurate delivery of cargo.