Store Manager
ZARA Tunisia
Total years of experience :24 years, 8 Months
Makes sure that his/her store in an example of “good shopping experience” to maintain and increase customer visits to the store.
Work together with head office and other store managers to improve overall “shopping experience” i.e. store standards, friendly and helpful staff, availability, freshness etc.
Ensures all managers/supervisors have personal objectives and KPI’s which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reports.
Motivates employees and monitors employee satisfaction within his area and plans and executes plans to improve it.
Coach/guide his staff on an ad-hoc basis on how they can improve their performance to improve overall customer service.
Put plans in place to achieve targeted sales and to keep operating cost of the store within the targets.
Organizes regular team meetings to communicate the action plans with the corresponding team and to review the progress.
Reviews the performance of the store on a regular basis and take corrective actions to over achieve the targets in a proactive approach.
Organizes regular team meetings to keep the store team updated about the company and store performance.
Monitors daily routines are executed by the staff properly, ordering, receiving, price checks, shelf replenishment etc.
Ensures staff availability to maximize the customer service by scheduling staff as per the sales targets.
Identifies training needs of the store staff and coordinate training plans with head office teams.
Spots talent and support their individual growth with HR department.
Ensures all food safety and hygiene standards are achieved.
Ensures loss prevention standards and procedures are followed strictly.
Ensures a safe working environment and staff comply with safety routines.
Implements plans as per head office or Operations Management instructions.
Achieves the standards required and as per Standard Operating Procedures.
Share new ideas and initiatives with Operations Management team to improve customer service and overall store performance.
Managing the entire store and exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff;
Conducting sales analysis, follow up on market trends and monitor the competitor's strategies and activities;
Setting visual merchandising expectations to brand standards;
Proposing ways to improve the retail business, instore merchandising, marketing, etc.
Maintaining an outstanding store condition and visual merchandising standards;
Identifying customer potential needs and use initiatives to meet those needs;
Maintaining a strong understanding of product sales performance and optimize sales of the available inventory
Workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
• Develop new business with existing clients and identify areas of improvement to meet sales quotas
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory• Assist with challenging client requests or issue escalations as needed
Responsible for recruiting, coaching and training store personnel to achieve sales goals, as well as to ensure profitability through correct use of store systems/processes.
Assist in Planning and preparing work schedules and assignments of employees to specific duties.
Responsible for solving eternal and external conflict issues expeditiously according to standard operating procedures.
Work closely with vendors to ensure products are properly merchandised and replenished according to the store’s visual guide.
Evaluate current in-store processes, programs and systems for continuous improvement and innovation opportunities to increase customer service in the store.
Work closely with other supervisors and managers to improve quality and effectiveness of each department and the overall operation.
Part of team managing staff of 50+ employees in sales and delivery roles.
Assign employees to specific duties to best meet the needs of the store.
Instruct staff on appropriately handling difficult and complicated sales.
Recruit, interview, hired, train, and evaluate sales personnel.
Schedule and lead weekly store meetings for all employees.
Increase profits through effective sales training and troubleshooting profit loss areas.
Generate repeat business by developing and maintaining strong team devoted to customer service.
to be responsible for the front office receptionist duties such as reservation, check in check out, cash receipts, and coordinating work with and between other departments like the housekeeping and the maintenance departments.