Laundry Manager
Serena Hotels
Total des années d'expérience :11 years, 6 Mois
I am a Laundry Manager with a demonstrated history of working in
the leading five-star hotels and resorts started in Pakistan and
continue - Saudi Arabia and Muscat Oman.
I am motivated to deliver high-quality and bespoke guest experiences
whilst ensuring the efficient running of all aspects of the operations in
line with hotel strategies and brand standards. I bring a unique skill
set to the executive management level, with creative and out-of-thebox thinking combined with solid goal-oriented planning.
On the other hand, my entrepreneurial mindset with interpersonal
skills, help me to develop great relationships with guests, colleagues,
vendors, and senior managers alike. I’m also passionate about
learning and development of others with a hands-on approach. I
believe and nurtures teamwork, leading in an open, pragmatic, and
approachable way that includes initiating productive and sustainable
motivation and reward strategies. Furthermore, I have extensive
experience of working and leading in diverse, cross-cultural
environments.
I enjoy meeting new people and hearing new prospective. Reach out if
you want to talk to me about Laundry Operation, Chemicals, and
Linen care.
My position entails a variety of responsibilities; however, my main
responsibilities supervise the day-to-day operations of the laundry
department. This includes sharing relevant and important hotel
information with the laundry staff such as hotel occupancy, special
guest requests, and linen demand. Also responsible for the selection,
supervision, training and coaching of all laundry and valet staff.
Manage the administrative function of the department, overseeing
the quality of the washing, ironing/pressing processes, ensuring that
equipment is in good working order and the department is operating
in accordance with OSHA and state safety regulations. I also ensure
that the laundry machines are utilized properly and that chemicals
are used accordingly. I supervise the department shift operations,
ensuring a consistent workflow to minimize peaks and valleys in
production
Supervised the day-to-day operations & oversee the quality of the
washing, ironing/pressing processes.
❖ Managed the administrative function and train and develop the
laundry team.
❖ Ensured that equipment is in good working order as accordance to
safety regulations.
❖ Conducted performance appraisal, manage, train, and develop the
❖ Ensured that the laundry machines are utilized properly, and that
chemical are used accordingly.
❖ Provided that consistent workflows continue to minimize peaks
and valleys in production.
❖ Coordinate with the housekeeping manager for budget and
planning for special events.
❖ Conducted performance appraisal of the employees.
❖ Conducted training plans and modules for the new employees.
As a Laundry Manager I was responsible for
❖ Maintained property policies and procedures and schedule staff in
accordance with occupancy demands.
❖ Managed the administrative functions of the laundry department.
Process paperwork accurately and in a timely manner.
❖ Conducted and oversee inventory of linen, comply production
information for reporting purposes.
❖ Always maintained the highest standard of Guest Laundry and
House Laundry, including the Dry-cleaning service.
❖ Conducted regular department meetings with staff to inform them
of pertinent information, such as safety in the workplace, hotel
events, retraining, and guest/occupancy.
❖ Managed guest comments and complaints properly and kept the
Executive Housekeeper informed.
Applied Humanities