AREA MANAGER
KOTAK MAHINDRA BANK DEC
Total years of experience :18 years, 2 Months
Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra. I am placed at its operations head office; previously catering to agricultural finance business of the commercial banking division and later mortgage finance business of the consumer banking division. Currently handling product within mortgage finance business of the consumer banking division.
PRODUCT MANAGER
•Evaluate the business processes and operations to improve PSL performance by identifying opportunities
•Offer necessary guidance and required knowledge to ensure regulatory compliance of PSL
•Offer consulting services in managing business operations and contribute in framing process/policy around PSL
•Verification of the training manuals, user guides as well as system requirements for PSL
LOCATION MANAGER
•Line responsibility for all contact centre teams (in-house and outsource) as well as the planning and forecasting
•Set the strategy for the development of the contact centres, staying abreast of new practices and technologies
•Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
•Responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
•Responsible for the recruitment, training, induction and coaching strategy across the contact centres
•Review and define all contact centre roles, any required shift and candidate profiles required across the contact centre operation
NA APR., 2011 till OCT., 2014
SELF EMPLOYED
CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY NOV., 2009 till MAR., 2011
Cholamandalam Investment and Finance Company Limited is a financial and investment service provider in India, headquartered in Chennai, Tamil Nadu. I was placed at its operations head office in Mumbai, Maharashtra catering to personal finance business of the company
HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. I was placed at its operations head office catering to four wheeler finance business of the company
ICICI Bank Limited is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra with its registered office in Vadodara, Gujarat. I was placed at its operations head office in Mumbai, Maharashtra catering to personal finance business of the company
3 is a global brand name under which several UMTS-based mobile phone networks and Broadband Internet Providers operate in Hong Kong, Macau, Austria, Denmark, Indonesia, Ireland, Italy, Sweden and the United Kingdom. I was placed at its operations head office in Mumbai, Maharashtra catering to United Kingdom operations of the company.
CUSTOMER SERVICE RESPRESENTATIVE
•Manage inbound and/or outbound calls
•Handle customer engagement, identify customer needs, answer questions and solve problems
•Up-sell products and services when possible
•Organise all conversation records and build product knowledge
•Improve performance and hit goals
’s Degree,