Retail Sales Team Leader
Vodafone Qatar
مجموع سنوات الخبرة :8 years, 10 أشهر
Support the store manager in managing the Day to Day operations, quality of sales and compliance errors.
•Act as a role model : demonstrating desired behaviors for staff including driving sales, handling difficuly situations, cash and inventory management
•Receiving stock from logistics
•Managing the archiving in the store
•Preparing sales reports and attending sales meetings
•Making sure that customers issues are followed up in a timely manner until resolved
•Manage the sales floor, both shift/desinged team and be the 1st level escalation for the sales team
Accountable for the best customer service.
•Planing and executing marketing techniques.
•Accountable for sales (postpaid, prepaid, business connections, handsets).
•Identify clients requirement, and work with employees to provide the best solutions.
•Developing action plans for growthing target markets.
•Solving and guiding the staff with any upcoming issues during the shift.
Manage office supplies stock and place orders.
•Prepare regular reports on express and office budgets.
•Organize a filling system for important and confidential company products.
•Answer queries of employees and clients.
•Prepare reports and presentations with satistical data, as assigned.
•Incharge for answering clients requirement through phone, e-mail…
•Arrange the shift timing for the staff.
•Monitor the stock and provide assistance to the store keeper.
courses: Diploma Of Senior Technician in communications Option Computer Network. University Of Electronics Sousse Tunisia