Jaison Murzello

• Responsible for system administration, operational management, and support for on premise Exchange 2010, 2016 and cloud based M365 Exchange environments.
• Responsible for Migrating Exchange from 2010 to 2016.
• Responsible for Migrating Active Directory Domain Controller from 2008 R2 to 2016.
• Monitoring the cloud instances performance, handling instances failures in a timely fashion and providing solution to fix it within SLA.
• Configure, Manage and Monitor Symantec Backup for Windows Server.
• Test and deploy group policies that support secure standards for server, workstation and laptop standards
• Managing WSUS/SCCM and ensuring all Windows system security patches and service packs are up-to-date
• Ensure all windows based systems have anti-virus in place and up-to-date and managed by Mcafee EPO server.
• Takes ownership of Service Request, Incident, and Change Management tickets.
• Respond to Service Desk, telephone calls, emails and employee requests for technical support.
• Co-ordinate with Technology Vendors for Hardware Dispatches/Part Replacement at Datacenters.

Responsible for assigning, resetting and deletion of Vasco Secure ID hard token - two-factor authentication for employees.
•Provides technical support for recently migrated user accounts on Active Directory server 2008 and Exchange server 2013.
•Responsible for creation and deletion of Cisco VOIP (Voice over IP) accounts for end users.
•Successfully assigned, reassigned and deactivation of Vodafone numbers based on the area wise request.
•Experience on managing collaboration solutions by creating video and audio conference accounts on Arkadin suite.
•Responsible for creating and revocation of users on Active Directory and created & assigned network file server restricted access to employees.
•Creation, archiving and deletion of unique & generic mailboxes on Exchange server 2013.
•Creation of calendars, meeting rooms, equipment mailboxes and public folders, Distribution Lists on the Exchange server 2013
•Creation of users, objects, printers and network groups on Active Directory Server 2008.
•Responsible for adding and revoking blackberry mobile endpoints on the Blackberry enterprise Server (BES) 5.




•Exchange Task

•Perform daily Exchange Health Check.
•Rebalancing mounted Database as per Active preference through ECP or running scripts.
•Responsible for Releasing Quarantined, Blocked mails on Forcepoint (Mailcontrol/Websence).
•Responsible for whitelisting, blacklisting email address and domains as per customer request on Forcepoint (Mailcontrol/Websence).
•Responsible for managing Exchange recipients - creating User Mailbox, modify, delete.
•Responsible for creating shared mailbox, resources mailbox, meeting rooms.
•Responsible for restoring User Mailbox.
•Responsible for recovering deleted emails from Backup Database and restoring to User mailbox or providing PST.
•Migrate / Move Users Mailboxes from one mailbox database to another.
•Responsible for enabling Online Archive Mailbox, Active Sync

Performed installation of server operating systems such as Windows Server 2003 and Server 2008 on production blade servers of Dell, IBM, and HP.
•Responsible for facilitation and setup of 500+ workstations and laptops at the third-party client.
•Successfully managed and created domain objects such as Users, Printers and attaching standalone endpoint machines to the corporate domain.
•Migrated Windows XP operating systems to Windows 7 Professional and configured email accounts on MS Outlook 2007.
•Performed patch management for production servers and endpoints using Windows Server Update Services (WSUS) to ensure maximum deployment of Windows patches.
•As a monthly activity, monitored the McAfee antivirus deployment using the McAfee ePolicy Orchestrator (ePO) server to ensure a minimum deployment rate of 97% on all workstations and laptops of the organization. The results were reported to key stakeholders.
•Setup and deployed Virus Scan Enterprise (VSE), Data Loss Prevention (DLP) for the Mcafee ePO server and end point systems. Further also created ePO tasks on the ePO server.
•Patching of Mcafee ePO products for ePO Console, VSE and DLP modules.
•Executed weekly data backups of ePO SQL database and yearly backups for ePO Server and email on external hard-drives.
•Carried out Performance monitoring, Purging and Archival Microsoft SQL 2005 database of the ePO server.
•Deployed and monitored cloud based Mcafee SaaS (Security as a Service) for all mobile business users.
•Tracking and reporting of Software License Management for Mcafee VSE endpoint clients.
•Performed audits for Symantec Endpoint Protection Manager (SEPM) and Mcafee ePolicy Orchestrator (ePO), Sophos Enterprise console for its key clients and provided remediation solutions

Responsible for assembly of desktops for customers
•Performed several upgrades for Window XP to Windows 7 Home edition.
•Installed device drivers for hardware components such as Display, Graphics, Audio and Network.
•Responsible for troubleshooting of Hardware and Software related issues
•Installation of antivirus and software suites such as Microsoft Office 2007, Photoshop.
•Performed BIOS upgrades for desktops and laptop
•Performed Installation USB Internet dongle and wireless router installation for Belkin & TP Link
•Responsible for performing backup & restorations