jamshan pe

IT Support Engineer at Diyar United Company ,Kuwait

• Kuwait - Al Farawaniyah
• My current job since September 2017

Respond & close the user calls direct & in-direct from helpdesk based on ticketing tool System (BMC). Respond within agreed time limits to call-outs
 work continuously on a task until completion (or referral to third parties, if appropriate)
 priorities and manage many open cases at one time
 Troubleshoot system and network problems, diagnosing and solving hardware or Software faults replace parts as required.
 Monitor and maintain computer systems and networks.
 Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
 Install and configure computer hardware operating systems and applications.
 Set up new user’s accounts and profiles and deal with password issues.
 Provide support & maintenance for Computer Labs & Seminar hall.
 CCTV Monitoring, Maintenance& backup.
 Solving problems through phone and Remote Applications.
 Bio metric Attendance system Maintenance & back up.

IT Support Engineer at Diyar United Company

• Kuwait - Al Kuwait
• My current job since January 2020

IT Support Engineer at Diyar United Compancy ,kuwait

• Kuwait - Al Ahmadi
• May 2017 to September 2017

 Working in Installation and pc replacement/Machine Preparation area,
 Working in Helpdesk providing support for desktop users.
 Implementing and support Microsoft windows professional.
 Diagnosing, troubleshooting and resolving mobile related issue on windows, android IOS devices.
 Configure LAN & WAN connections, installation maintenance, and troubleshooting and
 Configure virtual LAN over switches.
 Deploying and managing Microsoft Internet Security.
 Configuring Microsoft Outlook from Exchange Server and taking backups of PST files & Data maintaining.

IT Support Engineer at HCL Services Pvt.Ltd ,India

• India - Kerala
• March 2016 to April 2017

Act as a part of IT Service Desk for the organization and resolving tickets within SLA & Maintain good relationship with the customers/users.
 Installing and configuring computer hardware, software, systems, networks, printers and scanners.
 Kaspersky Antivirus Server management.
 Responding in a timely manner to service issues and requests based on ticketing tool Sapphire
 Providing technical support across the company (this may be in person or over the
phone)
 Repairing and replacing equipment as necessary
 CCTV monitoring & maintenance.
 HHT barcode scanner Support & maintenance.
 First level support of user air ticketing tool like (Liaison, SRDT).
 LAN and WAN connectivity support and troubleshooting.
 Providing the connectivity support for the Video Conferencing Equipment.
 Providing 24/7 technical support via desk-side, remote access through utilizing Microsoft Remote Desktop, E-mail, Chat & Phone for more than 2500 local and international end user As needed to minimize downtime.
 Installing, Configuring Lotus Notes and taking backups of NSF files & Data maintaining.

Deployment Engineer at HCL Insys Pte Ltd. Singapore

• Singapore
• December 2015 to February 2016

 Deployment of new Pcs and peripheral.
 System imaging using WDS (windows deployment Service).
 Data migration to new pcs.
 Mail configuration
 Configuration of user application.
 VPN configuration.
 Erasing data from old pc permanently.
 File sharing
 Printer Configuration.

Desktop Support Engineer at Hcl Services Ltd. India

• India - Kerala
• November 2014 to November 2015

 Handle daily technical support activities on desktop support, data network, and server Management.
 Working in the tickets based on the End user complaints, which we got in the Sapphire ticketing tool & monitoring the tool for the breached tickets.
 Install and test desktop software applications and internet browsers.
 Test computers to ensure the proper functioning of computer systems.
 Develop and manage effective professional working relationships with contractor Personnel, co-workers and clients.
 Extend computer support for systems software and hardware.
 Setup computers and install software for various applications and programs.
 Maintain computer peripheral devices like printers and resolve associated problems..

Hardware/Network Support engineer at Nortech Infotech Pvt. Ltd. Calicut, India

• India - Kerala
• October 2013 to October 2014

 Diagnose hardware and software problems, and replace defective components.
 Perform data backups and disaster recovery operations.
 Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
 Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
 Maintain an inventory of parts for emergency repairs.

Technical Support Engineer at Emac Solution Pvt. Ltd. Cochin, India

• India - Kerala
• June 2013 to September 2013

 Providing Technical Support for all PCs, Networking Devices& Maintain internal Network.
 Diagnose and troubleshoot technical issues, including account setup and network configuration.
 Cabling & crimping for systems, hubs, switches & routers.