Salesforce Architect
Slalom
Total des années d'expérience :12 years, 0 Mois
As a Salesforce Architect, I play a pivotal role in designing and implementing robust Salesforce solutions that empower organizations to streamline their operations and enhance customer engagement. With a deep understanding of both business processes and technical capabilities, I lead cross-functional teams and provide strategic guidance to ensure the successful adoption and utilization of Salesforce technologies including the following Responsibilities:
Collaborate closely with stakeholders, including Product Managers and Developers, to design, scope, and execute Salesforce projects that align with business objectives.
Lead the development of best-in-class Salesforce solutions, utilizing Apex, Lightning Components (Aura and LWC), and declarative features to leverage the full potential of the platform.
Provide technical leadership to the team, ensuring the implementation of scalable and efficient solutions that solve immediate challenges while accommodating future growth.
Oversee the adherence to coding standards and industry best practices, reviewing work delivered by team members and contractors.
Design and maintain integrations between Salesforce and external systems, utilizing iPaaS tools, REST/SOAP, and Platform Events.
Optimize Continuous Integration/Continuous Deployment processes and test automation frameworks to ensure smooth DevOps operations.
Primary lead Salesforce engineer for a specialized development team at Google focusing on the enhancement and creation of Salesforce. Responsible for the development of bug fixes, feature requests, documentation, and quality assurance. Successfully deployed multiple custom tools, external ticketing system integration, and other tools.
Enhancing the Production Supports experience with Salesforce case management
Partnered with Product Owner to set reasonable expectations for upcoming deliverables
Hands on engineered various solutions utilizing Lightning Web Components, Apex, Triggers, Classes, and other Salesforce developer functionalities using CI/CD
Authored Business Requirement Document (BRD) for large handmade application implementations
Oversaw and manage a diverse team of developers and administrators, ensuring quality work by verifying their tasks and providing training and mentoring support.
Created a bulk provisioning tool for service desk to use which didn’t require the use of Data Loader, resulting of thousands of dollars in savings as they no longer needed a Windows or Mac computer
Translated business requirement documents into simplified versions understandable by the broader support team to empower lower tiered members the ability to provide support and allowing our team to scale
Provided techno-functional support for 3 core business areas (Service, Sales, Marketing, CPQ) providing Product Owners with data needed to prioritize feature requests, and service dissatisfactions
Wrote “blue doc” for above mentioned lightning component to allow for peer and security review before deployment
Provided salesforce and DocuSign administration, technical support, and user provisioning
Provided escalation support to Production System Support team for Marketing, Sales, and CPQ pillars to provide the needed technical details to engineers to quickly implement break-fixes
Helped facilitate training and support handoff of Google’s classic instance of Salesforce to Google’s new Lightning Salesforce instance
Translating business needs into effective Salesforce solutions, ensuring optimal utilization of the platform's capabilities. With a deep understanding of both technical and functional aspects, I am adept at crafting strategies that empower organizations to thrive in the digital landscape.
Designing customized Salesforce solutions that align with client objectives.
Implementing declarative features and coding functionalities using Apex and Visualforce.
Ensuring data integrity and security through efficient configuration and validation rules.
Developing Lightning Components for improved user experience and streamlined processes.
Facilitating user training sessions to drive Salesforce adoption and proficiency.
Establishing seamless integrations between Salesforce and external systems.
Providing technical support, troubleshooting, and resolving platform-related issues.
Keeping abreast of the latest Salesforce updates and industry best practices.
Collaborating closely with stakeholders to gather and analyze business requirements.
Gathered requirements to identify a CRM for a paper-based compliance services company. Identified Salesforce as the best candidate and worked with a team of developers to implement Salesforce from the ground up.
Created formal process for adding accounts and users
Created standard operating procedures (SOP) for future and existing Salesforce administrators
Performed data clean up while migrating existing records into new Salesforce instance
Implemented Salesforce integration with Conga and DocuSign to provide an auto contract generation and e-signing functionality
Created visual force pages, triggers and Apex classes to fulfill business needs
Created training slideshows for end users, and presented them in person to stakeholders
Achieved success building a CRM system to manage full organization duties in collecting donations. System was capable of account, user, and financial tracking and was utilized to target organizations in regards to how much should be donated.
Organized existing product backlog
Met with stakeholders to identify new feature requests to be added to existing backlog
Led development meetings to make sure our timeline was adhering to scheduled roadmap
Enhanced system to keep track of collection points assigned to employees
Simplified and streamlined donation tracking workflow
Provided full diagnostic on existing Salesforce instance for a food distribution warehouse. Was able to identify and implement key areas of improvement in order to better utilize their CRM to increase sales efficiency and simplify the process for order management.
Implemented several Salesforce workflows to streamline and simplify sales process
Provided data cleanup, removing and correcting duplicate/erroneous accounts and users
Created new role and profile structure for users
Created several new page layouts for new profile structure
Created documentation outlining role hierarchy for business stakeholders
Provided in person training to Sales team on how the new up to date system functions
Provided developer and administration consultations in order to implement the business CRM systems. Worked directly with stakeholders (B2B) to gather requirements and help facilitate this implementation from the ground up.
Gathered business requirements from stakeholders in order to create product backlog
Participated in development team meetings to prioritize requirements for implementation
Created rollout roadmap to identify key milestones on our path to implement Siebel CRM
Met directly with stakeholders to provide meaningful updates and clarify business requirements to insure a successful launch
Led a team of 10 engineers to launch a Siebel CRM successfully at the scheduled go live time
Provided go live and post launch on call support