Program Manager - Software
Mannai Corporation WLL
Total years of experience :14 years, 2 Months
Work closely with the Senior Manager of the OpenText Content Management Team, communicating issues and roadblocks pertaining to team projects and procedures
Work closely with team members and management, communicating issues and roadblocks pertaining to department projects and procedures
Consistently meet and/or exceed performance objectives and deadlines
Assist end users with content submission process, approval workflows and publishing all release features to test and production
Develop work estimates for content management implementations during the sales cycle
Knowledge of content management-related technologies such as Digital Asset management, document management, enterprise search, social & collaboration
Assists with the planning, implementation, development and/or servicing of new marketing ideas for Academic Partners & internal teams
Platform and architecture technical skills and knowledge of emerging technologies / platforms
Prepares and assists in the development of materials/findings both internally and externally for the marketing communications area he or she supports
Excellent client-facing communication and presentation skills
Managed 3 Projects from Offshore and coordinated both Onshore & Offshore Teams
Created and Implemented design procedures that increased efficiency, accelerated customer satisfaction and slashed error rate
Assist, contribute and coordinate presentations to clients and user groups to display the application and train users
Coordinate requirements and design discussions with clients as necessary
Identify and develop Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) in coordination with clients for ongoing production support
Offer outstanding talents in resource loading (recruiting/staffing), resource leveling (Sharing resources), team building, budget management
Developing project scope (budgets, timelines and delivery dates), customer relationships, conducting status meetings and customer reviews.
Making the Configuration changes in the Property files by adding/modifying the 3rd party applications to communicate with GCOR Applications
Computer Applicatons
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