Jitender Sharma

Sr. Manager Hospitality at BLK Super Specialty Hospital

• India
• My current job since October 2013

Key Contributions:
•Driving strategic growth and key integration initiative impacting operational delivery, F&B Services, Housekeeping and Laundry Services.
•Responsible for the P&L management of 30 Cr. of Hospitality departments.
•Coordinating operations and personnel activities to meet Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
•Formulating and implementing departmental policies, performance indicators and the quality indicators to maximize performance and service standards.
•Monetizing underperforming assets by successfully turning them into profitable Food Outlet.
•Intervening and resolving problems for inter-/intra-departmental issues by facilitating interdepartmental communication, negotiation and decision-making.
•Reviewing all changes in menus, merchandiser and pricing of food, beverage sales.
•Conducting marketing surveys and vendor audit to be conducted every quarter for all departments.
•Ensuring implementation of proper control measures to be taken to ensure that there is no pilferage & misuse of the consumables by weekly checks of main stores and Floor Sub Stores and ensure that there are no expired items.
•Monitoring operations for efficiency and safety, ensuring that all applicable regulatory requirements i.e., Bio Medical Waste management and FSSAI are adhered to.
•Reviewing all performances reports pertaining to the revenue generating areas and direct corrective action wherever necessary.
•Implementing F&B promotional activities and Guest Laundry for International / Interstate patient attendant service of hospital with focus on maximizing sales.
•Continuously monitoring service delivery ensuring patient/attendant satisfaction exceeds expectation.
•Implementing cost control measure for maintaining operational cost of business within prescribed budget

Senior Manager at BLK Super Specialty Hospital

• India
• My current job since October 2013

Key Contributions:
•Driving strategic growth and key integration initiative impacting operational delivery, F&B Services, Housekeeping and Laundry Services.
•Responsible for the P&L management of 30 Cr. of Hospitality departments.
•Coordinating operations and personnel activities to meet Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
•Formulating and implementing departmental policies, performance indicators and the quality indicators to maximize performance and service standards.
•Monetizing underperforming assets by successfully turning them into profitable Food Outlet.
•Intervening and resolving problems for inter-/intra-departmental issues by facilitating interdepartmental communication, negotiation and decision-making.
•Reviewing all changes in menus, merchandiser and pricing of food, beverage sales.
•Conducting marketing surveys and vendor audit to be conducted every quarter for all departments.
•Ensuring implementation of proper control measures to be taken to ensure that there is no pilferage & misuse of the consumables by weekly checks of main stores and Floor Sub Stores and ensure that there are no expired items.
•Monitoring operations for efficiency and safety, ensuring that all applicable regulatory requirements i.e., Bio Medical Waste management and FSSAI are adhered to.
•Reviewing all performances reports pertaining to the revenue generating areas and direct corrective action wherever necessary.
•Implementing F&B promotional activities and Guest Laundry for International / Interstate patient attendant service of hospital with focus on maximizing sales.
•Continuously monitoring service delivery ensuring patient/attendant satisfaction exceeds expectation.
•Implementing cost control measure for maintaining operational cost of business within prescribed budget

Manager – F & B at Sitaram Bhartia Institute of Science and Research

• India
• June 2013 to September 2013

Key Contributions:
•Managed day to day operations of F&B services for patients, attendants and staffs.
•Coordinated & supervised functioning of dietary services.
•Evaluated & recommended changes in food service operations to improve efficiency & effectiveness of the operations.
•Regulated procedures for receiving requests for the service & implementation of such orders for highest degree of customer & staff satisfaction

Manager – F&B at Fortis Hospital

• India - Delhi
• December 2010 to May 2013

Key Contributions:
•Managed In- Patient/Café and other related Food & Beverage operations at the hospital location.
•Recommended menu & issue direction for preparation of approved menu, pricing and presentation.
•Managed inventory, controlled expenditures, ensured compliances, audits & other statutory requirements.
•Assessed staff requirement, hired and trained staff.
•Responsible for customer satisfaction, client retention and management reporting

Café Manager at Columbia Asia Hospital

• India
• March 2008 to December 2010

Catering Executive at The Imperial

• India
• September 2007 to March 2008

Butler at Taj Palace

• India
• September 2006 to September 2007

Catering Executive at The Imperial

• India
• October 2004 to September 2006

Steward at The Claridges

• India
• December 2003 to October 2004