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Jonathan Walker, Team Leader

Jonathan Walker

Team Leader·NCP

United Kingdom

Bachelor's degree,

Work experience

Total years of experience: 15 years, 6 months

Team Leader

September 2016 - Present

NCP

Saudi Arabia

September 2016 - Present

As a team leader I take pride in being able to motivate and encourage my team to excel. I have learnt to recognise strengths and
weaknesses of individuals, which allows me to focus on areas of development. In the early stages of my position I formulated
action plans and set clear objectives as to offer positive direction. I encourage the team to work together to deliver the highest
standards and achieve the best results.
● Simultaneous effective management of 5 London car parks
● Maintenance of car parks
● Customer service
● Dealing with payments
● Managing payroll
● Appraisals
● Disciplinaries
● Maintaining health and safety standards
● Liaising with CCC

Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Meter inspector

November 2015 - September 2016

BRITISH GAS

Egypt

November 2015 - September 2016

Company industry:
Oil & Gas
Job role:
Customer Service and Call Center

Receptionist/Administrative assistant Receptionist

September 2013 - November 2015

PLAYBACK STUDIO'S

September 2013 - November 2015

Provide administrative support to staff members across a fast paced innovative engagement company. Manage
simultaneous projects and maintain calendars to ensure deadlines are met. Schedule executive meetings and make complex day
plans and travel arrangements. and oversee human resources functions, including payroll, requests for time off, and hiring
temporary employees.
● Prepare weekly time reports
● Prepare expense reports
● Create travel reports
● Create dynamic presentations
● Realised savings of £400 per month by negotiating costs with vendor
● Obtained better pricing and higher quality on marketing materials by selecting a new supplier
● Schedule executive meetings

Job role:
Administration

Managing Director/ Senior Tutor

May 2013 - November 2015

BE SHARP ACADEMY

May 2013 - November 2015

Having completed a degree in Drama & Performance I accomplished a major ambition of mine and developed a small drama
academy which runs weekly and consists of over 60+ students. Throughout this time, I formed part of an entrepreneur scheme
(Entrepreneurs in Action - EIA) where I was mentored in top tier management, branding, finance and customer care.
● Served as first point of customer contact in person and via telephone.
● Dealing with all aspects of the company including: Marketing, branding and payroll
● Negotiated all funding and potential investment
● Maintained key areas of Website and social media
● Generated comprehensive reports & dictation
● Responsible for all data entry onto internal systems

Job role:
Other

Sales Consultant

May 2008 - August 2010

SEEK.NET

May 2008 - August 2010

A results driven, articulate and well presented sales consultant with a proven track record of meeting sales targets. Hardworking,
able to communicate effectively with people from all backgrounds and able to present products in a structured professional way
over the telephone. Comfortable working in a fast paced, growth orientated work environment and have experience of selling fast
moving marketing space within a popular magazine.
● Making over 200 calls per day
● Managing my own sales
● Work off the company client database, whilst constantly adding and building additional external report
● Address client concerns and ensure the resolution of issues in a timely manner
● Maintaining contact with clients - giving them regular updates
● Retain accounts through the development of strong relationships with key decision makers

Job role:
Sales

Education

London South Bank University

June 2013

June 2013

Bachelor's degree

Drama & Performance Studies

Croydon College

July 2001

July 2001

High school or equivalent

courses: Administration & Office Technology

Sedgehill School

July 2000

July 2000

High school or equivalent

at grade A-C including Maths & English

Sedgehill School

High school or equivalent

Skills

ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
ARTICULATE
Expert
ARTICULATE
Expert
BRAND MANAGEMENT
Expert
BRAND MANAGEMENT
Expert
CONSULTING
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CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FAST
Expert
FAST
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
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TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert

Languages

English

Expert