Jubilian S

Diminished process gaps by closely supervising claims analysts and mail clerks to ensure optimal productivity.
•Conducted interviews with key business users to collect information on business processes and user requirements.
•Mapped current business and operational processes and offered recommendations for improvement.
•Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.
•Improved systems by studying current practices and designing modifications

• Improved systems by studying current practices and designing modifications.
• Elicited and clearly documented business and system requirements.
• Directed onsite training for business users to maximize productivity.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrade.
• Monitored project progress by tracking activities and publishing progress reports.

• Set project timelines and kept teams on task to complete milestones according to schedule.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
• Worked alongside management to develop testing and improvement plans.

• Performed initial client assessment and analysis to begin research process.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Implemented marketing strategies which resulted in 12% growth of customer base.
• Verified data integrity and accuracy.

• Obtained signatures for financial documents and internal and external invoices.
• Processed exchange and foreign currency.
• Handled various accounting transactions.
• Established key procedures for teams preparing documentation, models, and presentations.

Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.
•Answered customer telephone calls promptly and in an appropriate manner.
•Handled all customer relations issues in a gracious manner and in accordance with company policies