Reservations Agent
KEMPINSKI VILLA ROSA
Total years of experience :7 years, 0 Months
Review daily reservations ensuring clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results.
Follow the internal up-sell program for Reservations department.
Greeting guests, escorting them to their respective tables, providing menus and answering any initial questions.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations and answering questions.
Helping out with other positions in the restaurant as needed.
Handle telephone calls from guests.
Welcome guests, assign rooms, issue keys, collect payments and clarify billing inquiries.
Coordinate with various departments to fulfill guest requirements.