Kevin Joseph

• Strengthened profit opportunities by developing key customer relationships and effectively managing time/resources to meet sales objectives.

• Fostered relationships with customers to expand customer base and enhance loyalty and retention.

• Actualized strategies to continuously improve customer service, company or brand visibility and promote the company's branding and printing solutions.

• Created and controlled email marketing campaigns to constantly update and remind past and potential future customers of the company's services and new offerings.

• Introduced the company's entire range of services to more than 300 business units in the vicinity of the company's new location in Jebel Ali

• Handled customer enquiries by coordinating between procurement- production -accounts and logistics to ensure complete customer satisfaction

• Documented work done in lead generation and sales daily

• Was an integral part of weekly meetings which reviewed ongoing projects and potential enquiries, chaired by the MD and attended by the sales and operations team.

• Brought in and proactively serviced 15 new accounts in the last 3 months.

• Re-established and maintained client relationships through continuous communication.

• Qualified prospects to determine potential for future sales and prioritized conversion efforts.

• Was part of the pre-opening team that oversaw daily operations of Threads, when it was launched in 2010 to cater to the school uniform needs of 150, 000 kids across the UAE.

• Adeptly handled 100's of inbound calls per day during busy sales periods.

• Supported Operations team in billing and cash collections during busy sales periods.

• Provided feedback to management for employee evaluation which HR assess the potential of the newly recruited employees.

• Monitored multiple databases to keep track of all company inventory.

• Supported Chief Operating Officer with daily operational functions.

• Created itineraries, booked travel, and managed expenses for CEO and employees when travelling for work related conferences and purchasing

• Handled claim reimbursements for corporate clients and their employees by coordinating between medical providers and insurance companies.

• Handled all incoming and outgoing mail and logistics

• Handled policy renewals by making follow up calls to clients and coordinating invoices and payments between customers and insurance companies