Senior Customer Support Engineer
Cisco Systems
Total years of experience :12 years, 7 Months
Tier 2 -MIS
An experienced Senior Network Support Engineer with 6 years of Industry and
Domain Experience in significant design, support, administration and
implementation experience of network projects. Thrives in Multi-
Site/Datacentre Environment, Customer Focused and Always meets client
demands and develops good long-term customer relationships.
Responsibilities:
• Team Lead in Routing Protocols Team.
• On a daily basis, my role involves working on service requests raised by
customers globally.
• As a
Highly Skilled in resolving Complex Routing/BGP issues.
• Proven ability to work in a highly dynamic and complex Network
environment
• Experienced with ITIL based processes - Incident, Problem and Change
Management.
• Experienced in handling Escalated issue in network outages.
• Proven Knowledge and Experience in understanding and troubleshooting,
of TCP/IP Protocol suite, IP routing protocols (OSPF, BGP, RIP,
EIGRP), Frame-Relay, IPSEC VPN, Sub-netting.
• Troubleshooting, L2 Technologies (STP, RSTP, MST, VLAN, Ethernet).
• Hands on Experience on ISP High end Router, i.e Cisco 12K, Juniper
T640.
• Hands on Multivendor Customer End Devices i.e Cisco, Juniper, Edge
mark etc.
• Exceptional Team Player possessing Good Communication and
Interpersonal Skills
in
in