HR Generalist
Emirates Flight Catering
Total years of experience :4 years, 4 Months
Coordinated with recruitment and hiring process, including screening resumes, scheduling interviews, and coordinating new hire orientations.
Coordinated with the team and also assisted with onboarding new employees and ensuring compliance with all employment documentations.
Onboarded junior tech support specialists. and also given training for the same.
Provided support for employee engagement initiatives, including planning employee events, conducting employee surveys, and coordinating recognition programs.
Coordinated with employee relations issues, including conflict resolution, disciplinary actions, and performance improvement plans.
Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
Responsible for handling the complex customer scenarios across North America, EMEA and Asia - Pacific regions and documenting the solutions and effectively providing dependable resolution to all product related technical issues experienced by customers.
Responsible for guiding the clients the use of a broad range of products, offerings, and services.
Responsible for direct technical assistance to customers.
Responsible for using technical resources and tools.
Able to utilize the product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
Supported customers with basic technical support for current and past software releases.
Assisted clients with general support for hardware, peripherals, network connections, and external software.
Responsible for logistics operations, including scheduling, shipping, receiving, and inventory control.
Developed and maintained relationships with vendors and service providers to ensure timely and efficient delivery of cargo.
Responsible for sending emails to the clients regarding the shipments and cargo with the invoices.
Worked closely with the warehouse personnel to manage inventory levels, ensure accurate shipments, and reduce errors and damage.
Managed to monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions to improve efficiency.
Responsible for the day-to-day operations of the cargo logistics department, including shipping, receiving, inventory control, and transportation.
Develop and maintain positive relationships with customers, vendors, and service providers to ensure timely delivery of cargo and customer satisfaction.
Managed documentation and compliance requirements for cargo transportation, including bills of lading, customs documentation, and other required paperwork.
I have done MBA (HR) - Human Resource (major) and Marketing (minor) from JIMS, Rohini, Delhi.
I have done my graduation BBA (CAM) - Computer Aided Management from IINTM, IP University, Delhi.
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