Love Dela Cerna, customer service representative

Love Dela Cerna

customer service representative

Sykes

البلد
الفلبين
التعليم
بكالوريوس, Secondary Education
الخبرات
8 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 2 أشهر

customer service representative في Sykes
  • الفلبين
  • أبريل 2016 إلى مايو 2018

• Troubleshoots Google home device
• Troubleshoots Google home app and connect it to Google home device
• Facilitates customers on the proper usage of Google home
• Offers Google home products to prospective customers
• Handles customer complaints about Google home product
• Resolves customers’ issues immediately
• Renders maximum assistance to the customers for them to be satisfied with google home products to the fullest
• Sells Google Home Products

customer service representative في OPTUM Healthcare
  • الفلبين
  • يونيو 2014 إلى أبريل 2016

• Refills medications of the our clients and customers through phone
• Handles health care issues
• Deals customer’s complaints pertaining to their lost medications, insufficient number of tablets
• Tracks down the delivered packages of the customers
• Enrols aspiring members or clients to health care
• Troubleshoots our webpage whenever clients experience technical issues with or company’s webpage
• Answers inquiries of prospective customers about our healthcare
Sells healthcare programs

english language teacher في LIFECEBU English Academy
  • الفلبين
  • أبريل 2012 إلى يونيو 2014

• Teaches students from different countries such as Japan, Korea, Russia, Arabia, Europe and other Asian countries
• Assesses student’s learning ability
• Imparts information about the English language
• Provides real life scenarios where various English expressions can be applied
• Allows students to experience hands-on learning
• Teaches Grammar, Listening, Reading and Writing
• Handles ESL, TOEIC and IELTS classes
• Handles one-on-one and group classes composing a minimum of 20 students in a class

english language teacher في CEBU GLOBALIZATION ACADEMY
  • الفلبين
  • أبريل 2010 إلى يونيو 2012

• Teaches students from different countries such as Japan, Korea, Russia, Arabia, Europe and other Asian countries
• Assesses student’s learning ability
• Imparts information about the English language
• Provides real life scenarios where various English expressions can be applied
• Allows students to experience hands-on learning
• Teaches Grammar, listening, reading and writing
• Handles ESL, TOEIC and IELTS classes
• Handles one-on-one and group classes composing a minimum of 20 students in a class

الخلفية التعليمية

بكالوريوس, Secondary Education
  • في Cebu Technological University
  • مارس 2010

I graduated Cum Laude and was a consistent honor student since Kindergarten

Specialties & Skills

Customer Care
Customer Service
Teaching English
Teaching Skills
English communication
teamwork
Writing

اللغات

الانجليزية
متمرّس