Senior Executive
Oktar Inc.
Total des années d'expérience :14 years, 11 Mois
Operational Management: Oversaw day-to-day operations, ensuring efficiency and effectiveness in all aspects of the business, including production, logistics, sales, and customer service.
Team Leadership: Managed a diverse team of managers and employees, fostering a collaborative and high-performance culture. Provided strategic direction and support to department heads.
Public Relations: Acted as the public face of the company, engaging with media, industry groups, and other stakeholders to enhance the company's reputation and visibility.
Human Resources: Directed HR activities, including recruitment, employee development, performance management, and retention strategies to build a strong, skilled workforce.
Strategic Planning: Developed and implemented long-term strategic plans to drive business growth, innovation, and market expansion, leveraging insights gained from previous roles.
As a co-founder of Petracoins, a Dubai-based startup, I have been involved in the development of a digital assets management platform and cryptocurrency exchange. During the pre-launch phase, my responsibilities included planning the platform, ensuring regulatory compliance, and establishing industry connections. This role provided valuable insights into digital assets and blockchain technology, as well as experience in startup management and tech innovation. I represented Petracoins in many occasions and events like Fintech Summit, Global Blockchain Congress, Wow Summit and many other events as a speaker.
Sales Team Management: Led and motivated the sales team to achieve targets, providing training, support, and performance evaluations to drive sales excellence.
Marketing Strategies: Developed and executed comprehensive sales and marketing strategies to increase market share and brand visibility, utilizing both traditional and digital marketing channels.
Product Development: Continued involvement in product development, collaborating with the design and sourcing teams to introduce new products and improve existing ones based on customer feedback and market trends.
Business Development: Identified and pursued new business opportunities, building partnerships and expanding the company's client base. Negotiated and closed high-value deals to fuel company growth.
Product Sourcing and Design: Spearheaded the sourcing of products, focusing on the charcoal production industry. Developed and designed product specifications to meet market demands and quality standards.
Supplier Relations: Established and maintained strong communication channels with suppliers from Turkey and Egypt, negotiating terms and ensuring timely delivery of high-quality materials.
Logistics Coordination: Managed the logistics and supply chain processes, including procurement, transportation, and warehousing of goods, ensuring smooth operations and cost efficiency.
Market Research: Conducted in-depth market analysis to identify potential products and suppliers, staying abreast of industry trends and competitor activities.
As a Service Excellence Officer at Arab Bank, I developed and maintained a solid foundation in customer experience management and service excellence. My role focused on enhancing customer retention, handling complaints efficiently, and ensuring high standards of service across all branches. I was responsible for training employees, evaluating branch performance, and conducting employee assessments. This position allowed me to implement strategies that improved customer satisfaction and fostered a culture of continuous improvement within the bank.
Between 2011 and 2013, I served as a Channels Senior Officer at Arab Bank. In this role, I gained deep exposure to the technological aspects of retail banking, witnessing firsthand the digital transformation within the sector. My responsibilities included overseeing digital banking platforms, contributing to the development and implementation of digital branches, and ensuring a seamless integration of new technologies. This position allowed me to be at the forefront of the bank's digitalization efforts, enhancing my understanding of how technology can revolutionize banking services and improve customer experiences.
Between 2010 and 2011, I worked at the Phone Banking Center of Arab Bank. This role provided me with a rich retail banking experience, encompassing both frontend and backend operations. I handled customer inquiries, processed transactions, resolved issues, and provided detailed information about banking products and services. This position honed my customer service skills, deepened my understanding of banking processes, and gave me valuable insights into the seamless operation of retail banking services.
At Ahliya Group for Insurance, I worked as a Health Insurance Officer in the Health Insurance Department. My responsibilities included managing client portfolios, processing claims, ensuring policy compliance, and liaising with healthcare providers. This role allowed me to contribute to delivering reliable and efficient health insurance services.
Finance and Banking Major
