Application Analyst
Alterna (ITBU
مجموع سنوات الخبرة :12 years, 5 أشهر
HIS consulting.
Role Description
HIS consulting outsourcing.
Responsibilities / Achievement
- Follow up for daily workflow.
- Dealing with the heads of departments to give a final reporting and the recommendations.
- Attending in meetings related to the HIS system and following up the decisions
to make sure that started.
- Daily and weekly report for the upper management
Skill Summary
Understanding the workflow for all departments that associated with the HIS.
Understanding the frontend and the backend for each application related to HIS.
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CV
Dealing with communication between site end user and whatever the HIS company to solve
and create the best solutions.
Role Description
Cerner Application Analyst (Surginet & Anesthesia )
Responsibilities / Achievement
- Scheduling work flow.
- Support surgery scheduling Application.
- Training for new Scheduling staff
- Support application of surgery documentation.
- Building new Operations.
- Adding new users for surgeons.
- Adding new items for OR supplies.
- Support Anesthesia application.
- Adding and removing Users for Anesthesiologists.
- Solving the daily issuses related to Anesthesiologists work ( Locked patient &
Locked users & etc…)
Skill Summary
Understanding the surgery terminologies and methodologies.
Understanding the patient work flow at surgery step.
Communicate with end user and understanding the Behaviour and attitude of each level of
Physicians nurses and secretary.
/ Achievement
- Answer telephone calls for Admissions/Records Office.
- Responsible for admissions data entry.
- Assist in schedule changes.
/ Achievement
- Monitor and respond quickly and effectively to requests received through the IT
helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first in first
out based on priority.
- Utilize and maintain the helpdesk tracking software.
- Install, test and configure new workstations peripheral equipment and software.
- Report issues to the Service Desk for escalation.
- Responsible for highest end user satisfaction.
courses: - Mini MBA (Advanced Management and Leadership). - ITIL V3 (Foundation in IT Service Management). - Healthcare IT. - Customer Service. - Cerner Certificate of Completion for the Following: