IT Support Specialist
Cenomi Centers
مجموع سنوات الخبرة :6 years, 10 أشهر
Cenomi Centers Company, as an IT Support Specialist in Eastern Region.
01/11/2020 - until now.
• Supporting all company malls’ users in Eastern Region Dhahran Mall, Nakheel Mall Dammam, Alahsa Mall and Jubail Mall with more than 60 users.
• Receiving Requests through Service Desk System.
• Individual work.
• Setup and prepare the new laptops for users.
• Delivering and receiving IT assets and updating on assets management systems.
• Troubleshooting and solving PCs, networks, outlook and software problems of the PC remotely.
• Periodic maintenance and updating of laptops.
• Coordinating with the vendor for printer maintenance.
• Supporting the other teams in the IT Dept. in Head Office.
Safari Company, as an IT Support up with Government Projects, Princess Noura University at Riyadh then King Fahad International Airport at Dammam.
01/04/2018 - 25/10/2020.
• Individual work.
• Receiving Requests through emails or calls, coordinating with IT Department in head office in Riyadh and coordinating with IT Department in DACO.
• Responsible for the Information Technology Dept. of Eastern Province.
• Controlling the Team of IT Support in the Dammam, Abqaiq and Hassa projects.
• IT Support staff training.
• Maintaining and Connecting printers to all PCs
• Checking networking connection and contacting the provider if that is needed.
• Enrollment users in fingerprint device and maintain the machines.
• Writing weekly report to head office and management.
• Attending IT weekly meeting if the contractors in PNU Project.
AlJurisy Company, as an IT Support as a contractor in King Faisal Specialist Hospital & Research Centre at Riyadh.
03/12/2017 - 29/03/2018.
• Installing Windows whether by Image or new version and any needed applications.
• Data backup and recovery.
Co-op Training Program at Saudi Electricity Company at Al Ahssa, as an IT Support. 02/07/2017 - 12/10/2017
• Making periodic maintenance to PCs and Reset to Computers routers.
• Creating network cables and network ports.
Jubail Industrial College Graduation date: 2017-11-1 Major: Diploma in Computer and Information Technology.