Client Servicing and Business Head
Communications Solutions
Total years of experience :19 years, 1 Months
My role is to develop processes that take care of the existing clientele, explore opportunities for business expansion, oversee cost controls including revenue management and continue creating goodwill for the organization in the market.
Successfully managing a team of 20+ colleagues and an array of external business partners, the business has grown exponentially in the past 10 years providing us with the opportunity to engage with clients across Industries.
Key Performance Areas:
• Business Strategy and Implementation
• Development of offline and online Brand Solutions
• Market Research & Analysis
• Budget Management & Cost Controls
• External Agency Management
• Vendor Development & Management
• Team Leadership & Supervision
• Strict adherence to Brand CI Guidelines
Brands
• Mercedes-Benz India
• GMR Delhi International Airport
• Radisson Hotel Group
• Jaguar Land Rover India
• SodaBottleOpenerWala
• United Airlines
• Rio Tinto India
• Honeywell Security Systems
• Tyco Security and Fire Systems
I was responsible for interacting with clients and resolving their branding related queries. I was also entrusted with the responsibility of bringing in new business for the agency.
Key Performance Areas:
• Advertising operations
• Creating agency credentials
• Developing solutions for potential clients
• Pitch presentations to potential clients
• Follow up, negotiations and finalization of contracts
Brands
• Café Coffee Day
• Honeywell - System Sensor and Analytics
• United Nations Office on Drugs and Crime
I was an active member of the core team that developed effective channels of communication for the client.
Key Performance Areas
• Advertising operations
• Briefing and brain-storming with the creative and strategy planning teams
• Internal resource planning to ensure maximum productivity
Brands
• Coca-Cola India: Limca and Kinley Packaged Drinking Water
• Dabur Vatika