Customer Service Representative
Vezeeta
Total years of experience :4 years, 4 Months
Handle Patients’ inquiries/follow-up inbound calls received on
ePharmacy hotline
• Acknowledging and resolving customer complaints.
• Follow up orders across the hour and follow up with field’s Account
Managers to ensure successful delivery to Patient
• Communicating with customers through various channels
• Conduct outbounds calls to patient for follow up on the experience or
answer any complaints
• Transfer Medical inquiries to our Specialized team in order to provide a
trustful advice.
• Follow our process inside and out so to answer questions.
• Keeping records of customer interactions, transactions, comments and
complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
Monitoring project daily progress vs. plan and schedule.
• Maintaining cost control on-site activities.
• Doing quality control checks for site works on daily basis.
• Doing quantity survey activities.
• Preparing client & subcontractor demands/ VOs.
• Managing document control activities onsite.
• Apply daily reports to GM
• Receiving/sending Emails
Created language artslessonplansfor Toddlersstudentstomeet learning
needs, adhere to curriculum standards and build interest in learning.
Communicatedwithparentsin person, byemail andphoneto appriseof
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student progress, challenges and behavior issues that affected
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• Answered customer telephone calls promptly and in appropriate
manner
. • Maintained customer happiness with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
• Consulted with outside parties to resolve discrepancies and create
effective solutions. Supported customer needs by fielding diverse
questions about issues such as, current prices and upcoming company
changes.