Senior Systems Management Analyst
Optum
Total years of experience :7 years, 9 Months
Responsible for standing up VMWare virtual infrastructure capacity for all enterprise customers and managed services offerings. Part of a team that is dedicated to provisioning world-class, high-quality solutions and service delivery that is focused on continuous process improvement and with the use of automation to drive and deliver consistent, supportable solutions in a timely manner. Also, responsible for participating in 3rd level system support across the enterprise.
Essential Skills:
• Windows Server 2012 R2 - 2019 Administration
• VMware - Virtualization and Administration (vCenter, vROps, vRLI, Skyline)
• iDRAC management on physical servers
• Scripting and Automation - PowerShell, Python, PowerCLI
• ITIL Enabled - ServiceNow (Handling Incidents, Changes & Problems)
• Problem Management - Wintel & VMWare Resource
2nd Line Support in MS Windows Server, VMware, Active Directory, Exchange and other key aspects of the company’s infrastructure; with extensive IT work experience in a managed services environment
Essential Skills:
• Windows Server 2008 - 2019 - Maintenance, Monitoring, & Troubleshooting
• Domain Administration - Active Directory, Group Policies, File Services & Permissions
• DNS/DHCP Management
• MS Exchange - Mailbox Set-up, Configuration and Troubleshooting
• Office 365 - Account Management - Creating/Recreating user accounts and Profile, Access, Membership, Permission Levels, Groups, Licensing, & Object Creation
• Microsoft Azure - Active Directory, Azure Backup, and Identity and Access Management (IAM)
• VMware - Virtualization and Administration (Virtualized servers and desktop infrastructure)
• Datacenter Health Checks (Hosts, Clusters, Datastore, Snapshot)
• iLO and iDRAC management on physical servers
• Veeam Backup & Replication - Data Backup Technologies & Disaster Recovery
• PowerShell - Scripting
• Incident, Service Request, Change and Problem Management
• Mimecast Mail Gateway Management (Used to monitor message audit logs for external domains emails flowing in and out)
• Solarwinds NCentral Monitoring Administration
Responsible for providing extensive level-2 global administrative support on all Windows servers and other key infrastructure services of the organization.
Objectives:
• Windows Server 2008 - 2012 - OS Installation, Maintenance & Monitoring, Troubleshooting
• Disaster Recovery, & Configuration
• VMWare - Virtual Machine Creation (Server Build) & Template
• Active Directory - Account Management - Creating/Recreating user accounts and Profile, Access, Membership, Permission Levels, Groups, & Object Creation
• MS Exchange - Mailbox Set-up, Active Synch, Configuration, & Troubleshooting
• Microsoft Exchange 2010 Management and Support.
• PowerShell - Scripting
• Global Data Center Windows Server Management located in APAC, EMEA and NA.
• Windows Server Administration 2003/08/12.
• Incident, Service Request, Change and Problem Management.
• Escalation Point for Regional Offices and Critical Site Servers.
• Microsoft Failover Cluster Management
• Support for Global Citrix Environment.
• DNS/DHCP Management.
• VMWare Management and Provisioning of Servers.
• Unified Computing System (Cisco) Support and Management for Cisco Server Blades.
• Symantec Mail Gateway Management. (Used to monitor message audit logs for external domains emails flowing in and out)
• Lync issue troubleshooting
A graduate of the University of Santo Tomas, Institute of Information and Computing Sciences, with a degree of BS Information Technology. Though the institution doesn't have a specialization track laid out, I decided to specialize on the field of networking. I then eventually took the Cisco Certified Network Associate (CCNA) exam and passed before graduation.
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