مشاعل الملا

customer service representative في DHL

• المملكة العربية السعودية - الخبر
• ديسمبر 2016 إلى ديسمبر 2017

- Worked for the Call Center and Customer Support Department as Customer Service Advisor
- Writing daily reports on customers service satisfaction and complaints.
- Analyzing the daily reports and provide feedback to Customer Support management.
- Worked for 2 months in DHL warehouse as Inventory Coordinator as part of my training program.
- Monitoring warehouse stocks, ensuring all damaged items are properly managed and issuing daily