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Masimba Chipawe, Country Key Account Manager

Masimba Chipawe

Country Key Account Manager·Total

United Arab Emirates

Master's degree, Administration and Business Administration

Work experience

Total years of experience: 17 years, 3 months

Country Key Account Manager

September 2018 - Present

Total

Zimbabwe

September 2018 - Present

The company is one of the super majors in the Oil and Gas fields with a global presence. Reporting to the Director of Business Development, I manage a portfolio with turnaround of more than USD72 million and 8 Territory Managers in the function of Customer Sales Management

My Responsibilities

• Managing a portfolio of 2000MT/month of fuel and lubricants
• Formulating Sales plans and budgets
• Prospection and negotiating deals
• Formulation Customer relationship management strategy as CRM key user
• Oversee implementation of CRM strategy leading 8 Territory Managers
• Part of project for digitization of sales ordering process for Retail and B2B customers
• Contributing to HSE performance through conducting awareness campaign with customers

My Achievements
• Achieved sales growth of 20%
• Managed to achieve gross margins of USD350 per MT against a budget of USD73 per MT
• Increased digital footprint of on the Customer Relationship Management Platform and contributed to the company being voted among the best in the industry for 2 consecutive years

Company industry:
Oil & Gas
Job role:
Sales

Area Manager

December 2013 - September 2018

Total Zimbabwe

Zimbabwe

December 2013 - September 2018

The company is one of the super majors in the Oil and Gas fields with a global presence. Reporting to the Commercial Manager, I managed a portfolio of service stations supervising operations of 33 Service Station Managers

My Responsibilities
• Team leader in the Southern Region of Zimbabwe Overseeing 33 Service Station Managers
• Formulating strategies for Non-Fuel Business such as Restaurants, Shops and Workshops
• Formulation and execution of sales plans to target customers in Sugar processing and Coal Mining
• Part of the project team in the re-branding exercise of the company (T-air image concept)

My Achievements

• Successfully participated in the re-branding exercise of over 20 Service Station
• Successfully negotiated a USD23 million contract to supply sugar plantations and their support business
• Successfully managed to turnaround performance of over 10 loss making stations into top volume pushers in the network through sound financial controls and strategic decision making

Reason for Change: I was successfully picked to join a team which was developed as part of Business development to grow the business.

Company industry:
Oil & Gas
Job role:
Management

Retail Territory Manager

January 2011 - December 2013

Total

Zimbabwe

January 2011 - December 2013

The company is one of the super majors in the Oil and Gas fields with a global presence. Reporting to the Commercial Manager, I managed a portfolio of service stations supervising operations of 16 Service Station Managers

My Responsibilities

• Team leader overseeing 16 Service Station Managers
• Developing Non-fuel business for a portfolio of service station
• Responsible for training of service station staff across the country
• Coordinator of general HSE and service delivery deliverables
• Analyzing inventory of white products and lubricants to optimize profitability

My Achievements

• Developed of non fuel business by growing sales to USD1.5 million per year
• Managed to successfully negotiated deals for the expansion of the network by adding 2 sites to the portfolio
• Awarded the best Territory Manager award for 3 consecutive years

Reason for Moving: Because of my achievements, I was promoted to oversee the commercial activities of the Southern Region of the country

Company industry:
Oil & Gas
Job role:
Sales

Sales Manager

January 2010 - December 2010

Citfoam

Zimbabwe

January 2010 - December 2010

The company was the leading foam rubber manufacturer in the country supplying the biggest furniture firms with ties with established Foam rubber manufacturing firm Vita Foam. Reporting to the Chief Executive officer, I was the head of the sales overseeing a team of 3 sales representative

My Responsibilities

• Team leader overseeing 3 sales representatives
• Sales budgeting and execution of sales plans for pushing foam rubber sales
• Part of project teams responsible for developing customized foam products
• Responsible for expanding business portfolio in other regions in the country
• Negotiating new contacts with Top furniture manufacturers in the country
• Preparing periodical reports and dashboards critical for decision making as well as board packs for strategic planning and reviews

My Achievements

• Management to grow sales from 20MT per month to 100MT per month
• Negotiated and closed 3 major contracts leading furniture manufactures

Reason for Leaving: Because of my achievements, my visibility earned me an opportunity to join a company with a global presence to enhance my experiences

Company industry:
Manufacturing
Job role:
Management

Trainee Manager Sales

March 2009 - December 2009

Citfoam

Zimbabwe

March 2009 - December 2009

The company was the leading foam rubber manufacturer in the country supplying the biggest furniture firms with ties with established Foam rubber manufacturing firm Vita Foam. Reporting to both the Chief Executive officer and the Finance and Administration Manager, I was part of a team of 3 sales representative in my first job from university

My Responsibilities

• Part of a team of sales representatives responsible for portfolio of sales of 20MT per month
• In charge of producing sales forecasting and reports
• Participating in sales forecasting
• Managing a portfolio of customers in the furniture manufacturing sector Available upon request

My Achievement
• Awarded the best Sales Representative in the company during my first year in the company

Reason for Change: Due to my exemplary performance, I was promoted to Sales Manager within the first 9 months with the company

Company industry:
Manufacturing
Job role:
Sales

Education

Solusi University

May 2020

May 2020

Master's degree, Administration and Business Administration

Zimbabwe

GPA (point): 3.45 out of 4

GPA (point): 3.45 out of 4

Partly completed Masters program which the entire scope of business. Currently Thesis/Dissertation is being reviewed and graded to graduate in May 2020

University of Zimbabwe

August 2008

August 2008

Bachelor's degree, Marketing

Zimbabwe

GPA (rating): Good

GPA (rating): Good

Skills

Negotiation
Expert
Negotiation
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Training
Expert
Training
Expert
Networking
Expert
Networking
Expert
SAP - SD MODULE
Intermediate
SAP - SD MODULE
Intermediate
Salesforce CRM System
Expert
Salesforce CRM System
Expert
First Aid
Intermediate
First Aid
Intermediate
Interpersonal
Expert
Interpersonal
Expert
Communication
Expert
Communication
Expert
Analytics
Intermediate
Analytics
Intermediate
Social Media
Intermediate
Social Media
Intermediate
Advertising
Intermediate
Advertising
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Strategic Planning
Expert
Strategic Planning
Expert
New Business Development
Expert
New Business Development
Expert
Sales Closing
Expert
Sales Closing
Expert
Interpersonal Communication
Expert
Interpersonal Communication
Expert
Financial Metric
Intermediate
Financial Metric
Intermediate
key account management
Expert
key account management
Expert
marketing strategy
Expert
marketing strategy
Expert
problem solving
Intermediate
problem solving
Intermediate
marketing management
Expert
marketing management
Expert
market research
Intermediate
market research
Intermediate
marketing
Expert
marketing
Expert
digital marketing
Intermediate
digital marketing
Intermediate
operation
Intermediate
operation
Intermediate
order
Intermediate
order
Intermediate
marketing mix
Expert
marketing mix
Expert

Languages

English

Expert

Hobbies and interests

Hiking and Camping
Cinema
Reading