call center supervisor
Ecco gulf
Total des années d'expérience :12 years, 3 Mois
Customer service in Carrefour.co (answering a calls if there’s any problems of delivery, app, product availability, stores, freshness problem…)
Supervision the team (time of break, calls, task … making the roaster, managing the team request, send emails of the EOD )
• Follows-up contacts with leads in order to progress from initial inquiry to visit sale.
• Works within current lead management system for proper filing of leads and follow-up
• Entering sales data into company database.
• Advising customers about sales and helping to locate items.
• Handling complaints and returns.
• Update customer information in databases
Sales man from 02/2013 to 01/2014 (1 Years)
Senior Sales man from 01/2014 to 08/2017 (3 Years)
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
Check on the status of customer accounts and track checks and payments
Assist customers with replacing lost or stolen credit or debit cards
#Technical in fabrication electronic industry #Technical in the office and media act #Degree from General Manager of the Civil Protection a minister for the transfer of the security certificate for the injured
