extramarks education india pvt ltd
Total years of experience :3 years, 7 Months
Company: smart technologies HCL service center ( around 1year )
•Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personalComputer software and hardware, Internet and new computer technology.
•Handling HCL warranty calls
•Handling AMC servicing call and also managing other service engineers
•Provides one-on-one end-user problem resolution over the phone for user approved PersonalComputer (PC) software.
•Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
•Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems.
•Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
•Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
•Able to work independently and within a team-spirited environment.
•Attention to details with a desire to create high quality products.
•Strong presentation skills.
•Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.,
•Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software
( from 2017 may to still working )
•Administrating and troubleshooting pcs
•Managing networking and software of SBI, Canada bank, FCI,
•Managing networking of BSNL for all nationalized banks
•Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement. (NETGEAR & CISCO ROUTER.
4.Company: Maksys technology (p)ltd for SBI, FCI, Canara bank IT support ( around 6 month)
• Installation and configuration of Windows based operating systems (Windows Xp, Vista, 7 & 8)
•Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
•Trouble shooting of all types of Hardware and software applications problems.
•Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.
•Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
•Installation and configuring of wireless Data Cards in users laptops.
• Exposure in Active Directory user creation & deletion
• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
• Trouble shooting hardware, software & networking problems.
• User group policies creation & modification
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• Regular data & mail backup of MS outlook (PST files).
•Password creation & resetting to end users through remote desktop
•Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
•Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
•Resolving tickets with in the SLA which is raised from End User side.
•Maintaining Assets through Asset Management Tools
•Design and integrate specifications for systems
•Participate in an on-call rotation
•Recommend new processes and procedures, equipment and software
•Act as a senior resource for other System Engineers and for the team
•Communicate and interact with the other team members or colleagues to ensure coordination and cross-training
•Assembling, troubleshooting and Networking of PCs
5. ACCOUNTING PRACTICE
THANKAMANI RAMACHANDRAN & ASSOCIATION
from
from
from Under
courses: Zion certified computer hardware and networking Proffesional course •Certificate in Computer Applied Electronics & Office Tools •Certificate in Computer Hardware •Certified Microsoft Windows Server 2012 Technician •LINUX (Redhat) •CCNA •ETHICAL HACKING •NETWORK SECURITY •FINISHING SCHOOL PROGRAM •ENGLISH SPEAKING AND PERSONALITY DEVELOPMENT